Job Description
Job Advert – Venue & Retail Operations Manager
n Kew & Canterbury, Melbourne | Full-Time | Premium Chocolate & Café Retail
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Key responsibilities
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Oversee the day-to-day performance of both stores
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Lead, support and develop supervisors and store teams
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Ensure high standards in customer service, cleanliness and presentation
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Monitor product and beverage consistency
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Manage rostering, staffing coordination and day-to-day issues
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Support onboarding, training and team accountability
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Oversee stock, store systems and operational processes
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Manage complaints and escape issues appropriately
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Maintain communication between stores, management and production
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Identify local sales opportunities and support commercial growth
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Provide clear weekly reporting
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Ensure tasks are followed through and closed out
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About you
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Previous multi-site retail,



hospitality or café management experience preferred
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Strong leadership and people management skills
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Excellent communication and reporting skills
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Highly organised with strong follow-through
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Reliable, mature and confident making decisions
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Commercially aware and able to identify opportunities
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Comfortable holding people accountable while maintaining a positive culture
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Professional, proactive and solutions-focused
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Will also be required to work daily on the floor as the Manager in one of the two stores
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What success looks like
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Solid standards across both stores, improved team accountability, reliable communication, clear reporting and a consistently high customer experience.

📌 Venue And Retail Operations Manager (Victoria)
🏢 Torode Solutions
📍 Victoria