Job Description
Full-time role | Monday to Friday, 9:00 am to 5:00 pm | Cheltenham, VIC | Level Furniture
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Hands-on role across sales support, order management and customer service.
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Work with trade customers, suppliers, freight partners and internal teams.
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Join a practical furniture business with a strong focus on accuracy and follow-through.
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Level Furniture is looking for an organised and customer-focused Sales Support & Order Coordinator to support our trade customers and keep orders moving smoothly from enquiry to delivery.
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This is a hands-on office and showroom role based in Cheltenham. You'll work across customer service, account support, order processing, purchasing, inventory, freight and product information.
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Work type: Full time
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Hours: Monday to Friday, 9:00 am to 5:00 pm
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About the role
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You'll be the first point of contact for many of our trade customers. You'll process orders, answer enquiries, follow up payments, coordinate freight and keep customer, product and order records accurate.
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You'll work closely with the General Manager, sales team, accounts, warehouse, marketing, suppliers and freight partners. The role suits someone who enjoys variety, detail and clear communication.
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Key responsibilities
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Respond to customer enquiries by phone, email, showroom and online platforms.
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Process purchase orders and keep customer, product and order records accurate.
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Coordinate local and overseas orders with suppliers, factories, freight forwarders and internal teams.
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Monitor order progress, shipping dates, delivery issues and back orders.
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Follow up payments, delivery notes and order requirements before dispatch.
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Work with accounts on credit history, debtor issues, payment plans and credit applications.
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Keep website listings, product categories and product information accurate.
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Support purchasing by reviewing stock levels, slow-moving stock and end-of-line items.
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Assist with supplier communication, samples, product compliance and product updates.
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Work with marketing on promotions, newsletters, marketplace platforms and product content.
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Suggest practical process improvements across customer service, purchasing, inventory and online sales.
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Follow workplace health, safety and quality processes.
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What we're looking for
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Experience in sales support, customer service, administration, order coordination or inventory control.
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Strong attention to detail and accurate data entry.
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Clear written and verbal communication skills
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Good problem-solving skills and a calm approach with customers.
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Ability to manage several tasks at once and follow through.
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Experience with trade customers, suppliers, freight providers or stock systems.
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Confidence using CRM, ERP, point of sale, e-commerce or marketplace systems.
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A practical, organised and reliable work style.
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Professional presentation for a customer-facing showroom environment.
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Why you'll like this role
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You'll have variety in your day.
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You'll work with customers and help solve practical issues.
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You'll be involved in sales, operations, purchasing and inventory.
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Your accuracy will directly support better customer service and delivery outcomes.
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You'll work with a small team that values clear communication and follow-through.
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📌 Sales Support & Order Coordinator (Victoria)
🏢 Level Furniture Solutions
📍 Victoria