Job Description
The Role - Service and Warranty Technical Manager
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Our Service and Warranty Technical Manager will be responsible for supporting our Service & Warranty Officers from Sunshine Coast to Hervey Bay by overseeing and providing direction on varied maintenance and construction works, with the key responsibilities being:
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Manage and mentor Service & Warranty Officers.
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Investigate warranty issues and oversee repair works as required.
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Manage client escalations and high-level disputes – this may include attending Department of Fair Trading & QBCC inspections.
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Undertake weekly workflow meetings with Service & Warranty Officers to ensure all projects are completed in set timeframes.
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Providing mentoring and support for Service & Warranty Officers with escalated clients.
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Providing technical advice to both Service & Warranty Officers and Service & Warranty Coordinators.
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Document and manage the required Schedule of Works for maintenance and warranty jobs.
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Ensure all expenditure on jobs is appropriate to the works required.
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Ensure all escalated customers are communicated with regularly and professionally.
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Report to the Service and Warranty Manager on escalated claims, reoccurring maintenance issues and provide recommendations for improvement.
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You must have
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Experience in a similar role with a residential building company preferred
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An unencumbered drivers' licence as this role will involve a lot of driving
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Certificate IV in Building and Construction required
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Trade or tertiary qualification in a construction-related discipline or similar i.e. trade qualified carpenter (preferred)
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Supervisor or Builders licence required
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Sound knowledge of the National Construction Code, Australian Standards, QLD QBCC Standards and Tolerances Guide, Safety regulations and quality assurance systems.
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Ability to achieve prompt and professional outcomes for our customers
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Ability to maintain a consistent and very high standard of work
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Intermediate level in Microsoft Office – Word, Excel, Outlook and data programmes
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Strong
interpersonal/communication
skills, both verbal and written
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Must have a high focus on customer satisfaction and problem-solving ability
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Strong organisational skills with the ability to work to deadlines
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Robust focus in Administration, record keeping & attention to detail
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Ability to work autonomously as well as provide mentorship to the Service & Warranty Officers
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Why work with us?
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Competitive salary package
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Fully maintained company vehicle, laptop and mobile phone
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Corporate Discounts
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About us
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Coral Homes is one of Queensland's largest and most trusted home builders, with an expansive display home program and a service region spanning most of Australia's eastern seaboard. Our commitment to quality, value, and exceptional customer service has earned us a strong reputation for delivering on our promises.
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With our customers at the heart of everything we do, we continually refine and innovate our home designs to create a stunning collection of homes tailored to modern lifestyles.
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Our success is built on a culture of service excellence. From our sales consultants to our head office team and construction professionals, every member of the Coral Homes team is dedicated to providing a seamless and rewarding home-building journey.
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As we grow, we remain committed to recruiting and nurturing passionate, forward-thinking professionals who drive our success into the future.
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Coral Homes value a diverse team of talented, enthusiastic individuals who foster a culture of inclusion, ensuring everyone has equal opportunities for personal development and career growth.
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Only Australian or New Zealand Citizens, Australian Permanent Residency holders, and candidates with full-work rights in Australia should apply. All final applicants for this position may be asked to consent to a criminal record check. Each application will be considered on its merits.

📌 Service And Warranty Technical Manager (Queensland)
🏢 Coral Homes
📍 Queensland