Progress with purpose at one of Australia's largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
Very broad range of IT experience available to the right candidate
12 ninths fixed term contract
Hybrid/Versatile Working arrangements available
Location - Melbourne
About the role
The Senior Service Delivery Analyst provides advanced technical support and site ownership, ensuring stable and reliable ICT environments across assigned facilities.
This role is responsible for resolving complex incidents, supporting frontline staff, and maintaining strong relationships with stakeholders to ensure ICT services support safe and effective care delivery.
Your main duties will include:
Support a collaborative and high-performing team environment
Minimise disruption to clinical and operational services
Handle complex and high-impact calls
Contribute to service improvement initiatives
Build strong relationships with site staff
Provide guidance and support for others within Service Delivery
Participate in on-call roster and provide support for critical incidents
Work in accordance with the mission and vision of Calvary and actively participate in developing a culture that promotes Calvary's
values of healing, hospitality, stewardship, and respect.
Will involve after hours support from time to time




About you
Demonstrated experience in ICT support within complex environments
Strong technical troubleshooting skills
Ability to manage escalated incidents
Strong communication and stakeholder engagement skills
Have access to a car and valid current drivers license
With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart.
Please note the following:
As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
You will be required to provide evidence of immunisation as required for your role
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📌 Senior Service Delivery Analyst (Melbourne)
🏢 Little Company of Mary Health Care
📍 Melbourne