Job Description
Client Relationship and Business Development Manager | NDIS
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Work Location: Joslin, South Australia
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Client Relationship and Business Development Manager
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About My Own Care
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My Own Care (MOC) is an NDIS-registered provider committed to supporting participants to live more independently and achieve their personal goals. We deliver individualised, person-centred supports designed around each participant's unique needs, preferences, and lifestyle. MOC supports participants with a range of needs, including physical and intellectual disabilities, ensuring all services are delivered with care, respect, and consistency.
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The Opportunity
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The Business Development & Client Relationship Manager at My Own Care (MOC) is a pivotal leadership role focused on drivingthe organisation's growth while maintaining strong, qualified relationships with existing participants. The role focuses on expanding the client base, strengthening referral networks, and ensuring a high standard of participant engagement and satisfaction in line with NDIS requirements.
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Key Responsibilities:
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Business Development
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Drive the growth of MOC by identifying new business opportunities, building strong referral networks, and converting potential leads into active participants.
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Develop and maintain strong, professional relationships with Support Coordinators,Local Area Coordinators (LACs), Legal Guardians, Plan Managers, Allied Health professionals, and community organisations.
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Identify and secure new participant intakes across MOC's service offerings, including Supported Independent Living (SIL), Assistance with Daily Living, community nursing care and Social/Community Participation.
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Represent MOC at community forums, networking events, and industry engagements to raise brand visibility, promote services, and strengthen trust in the disability sector.
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Contribute to organisational growth strategies by identifying market opportunities, promoting MOC services, and supporting long-term business development objectives.
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Collaborate with internal teams to ensure smooth implementation of new services, consistent service quality, and compliance with NDIS requirements.
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Contribute to growth strategies aligned with organisational goals
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Client Relationship Management:
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Maintain regular engagement with existing participants to ensure satisfaction, continuity of supports, and positive experiences with MOC.
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Build and sustain long-term, trust-based relationships with participants, their families, and guardians, ensuring individual needs and preferences are central to service delivery.
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Respond promptly and professionally to participant feedback, concerns, or service adjustments,



ensuring issues are resolved effectively.
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Support the on boarding process for new participants, including preparation of service agreements, care planning, and coordination of supports.
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Monitor participant outcomes and satisfaction to identify opportunities for improving service quality and enhancing the participant experience.
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Collaborate with internal teams to ensure consistent, high-quality, and compliant service delivery aligned with NDIS standards.
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To be considered for the role, candidates need to have:
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Minimum 3+ years of experience in the NDIS sector.
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Strong understanding of NDS framework and compliance requirements, incident management, and reporting protocols.
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Excellent administrative, time management and organisational skills.
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Must have (or be willing to obtain) an NDIS Worker Screening Check, Working with Children Check, and a valid Australian Driver's Licence.
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What We Offer:
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A competitive remuneration package of up to $115,000 plus superannuation will be offered, commensurate with experience.
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Company car (negotiable), car allowance, phone, and laptop.
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Flexible start/finish times with the opportunity to work from home occasionally (after probation).
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Ongoing training and development opportunities.
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A positive and supportive work culture.
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The satisfaction of making a meaningful difference in people's lives.
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To learn more about My Own Care and our services, visit:

📌 Client Relationship And Business Development Manager | Ndis (South Australia)
🏢 My Own Care
📍 South Australia