Job Description
Unlock potential with Fujitsu—fuelling innovation!
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We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
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About the role
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We are seeking a ServiceNow Principal Consultant to drive opportunities across CASE Accounts and lead and manage CASE team members working to deliver ServiceNow technical services to ensure a high degree of satisfaction to the customer, while being a role model to other consultants.
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This role offers hybrid working.
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Location : Sydney, Melbourne, Canberra or Brisbane
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Responsibilities and Accountabilities:
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Acting as a senior strategic advisor, governance authority, and capability leader for customer ServiceNow platforms.
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Build and maintain trusted advisor relationships with executive sponsors, business leaders, Platform Owners, and Service Owners.
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Create and drive ServiceNow Strategic Roadmaps that maximise platform adoption, business outcomes, and return on investment.
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Establish and mature platform Governance and Operating Models that improve decision‐making, accountability, prioritisation, and time‐to‐value.
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Facilitate executive, strategic, and technical governance forums including Steering Committees, Demand Boards, and Architecture Review Boards.
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Identify and drive opportunities to improve platform adoption, utilisation, automation, innovation, and business value.
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Define and track platform success measures through KPI frameworks, maturity assessments, and executive dashboards.
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Provide thought leadership and contribute to the continual evolution of the CASE service portfolio, methodologies, and governance frameworks.
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Mentor and coach CASE Consultants and Leads to strengthen advisory capability, executive engagement, strategic thinking, and customer outcomes.
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Key experience and qualifications:
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5- 10 years successful ServiceNow support/delivery
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General understanding of ServiceNow licensing
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Self-motivation to proactively utilise the ServiceNow and Enable training tools with a can-do attitude, to embrace the opportunities that arise when working for a dynamically growing organisation
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Demonstrated effective interpersonal and communication and negotiation skills
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A clear understand of ITIL Service Management practices with specific focus on Incident, Change and Problem Management
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Experience in providing application support in ServiceNow
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Experience in prioritising competing demands and achieve results with customer focused approach
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Strong business acumen, analytical mind focused on problem-solving, strong technical skills and customer presentation skills
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Successful teamwork experience and intuitive understanding when to escape
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Experience across multiple ServiceNow releases ideally from Orlando to most recent release, ability to clearly articulate release updates and impacts to customers
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Technical Advisory Pathway
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IT Degree, relevant tertiary education in Computer Science or relevant experience.
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ServiceNow Sales & Messaging Foundation Accreditation
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ServiceNow Sales or Presales Accreditation in 4+ Product Line
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ServiceNow CSA
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ServiceNow CIS x 4 - ITSM + HRSD + CSM + Any Other
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ServiceNow Pro Suite x 3- ITSM + HRSD + CSM
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ServiceNow Pro Plus Suite x 3 - ITSM + HRSD + CSM
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Fujitsu People Leader Development Training as per region
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Certified to deliver 4+ CASE technical entitlements
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Business Advisory Pathway:
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ServiceNow Sales & Messaging Foundation Accreditation
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ServiceNow Sales or Presales Accreditation in 4+ Product Line
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Fujitsu People Leader Development Training as per region
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Certified to deliver 3+ CASE business entitlements
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Nice To Have
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ServiceNow CAD
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ServiceNow Expert Programs - ArchX, CWA, CTA or CMA
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Business Domain Certifications (eg ITIL, Scrum Master, PRINCE2)
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Why Fujitsu?
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We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
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We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
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We offer tailored career paths across our global organization to support your skilled and personal growth.
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Our customers trust us. We have an excellent reputation across the region and globally.
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Best in-class reward and recognition programs flexible work, volunteering leave, and more.
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We live our values of aspiration, trust, and empathy, all day, every day.
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Commitment to Diversity, Equity and Inclusion
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As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
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For more information, please email @fujitsu.com .

📌 Principal Consultant, Case (Queensland)
🏢 Fujitsu Australia
📍 Queensland