Job Description
HARLI + HARPA is seeking an experienced and motivated State Manager to lead our Victoria operations. As the State Manager, you will be responsible for overseeing multiple retail stores across the region, ensuring they meet sales targets and deliver an exceptional customer experience.
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What you'll be doing
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Lead and mentor Regional and Store Managers to deliver on sales, people, and operational goals
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Analyse state-wide performance to identify opportunities and implement improvement strategies
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Drive efficiency, productivity, and profitability across all stores
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Liaise with the Support Centre to communicate updates, address challenges and implement best practices
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Foster a positive, customer-first culture across the state
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Support talent development, succession planning, and high-performing teams
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Ensure compliance with company standards, policies, and retail regulations
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Play a key role in new store openings and state growth opportunities
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What we're looking for
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Proven success driving sales and operational excellence
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Strong analytical and commercial capability
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Exceptional communication and relationship-building skills
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A solutions-focused mindset and ability to thrive in a fast-paced, high-growth environment
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Passion for people, customer experience, and retail
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What we offer
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Generous discounts on our products
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Quarterly product allowance
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About us
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HARLI + HARPA is an Australian jewellery brand that creates unique and accessible keepsakes to style, stack, and adorn your self-expression. With a robust focus on customer experience, we strive to provide exceptional service and a unique shopping experience across our growing network of stores. As a dynamic, forward-thinking company, we are constantly seeking talented individuals to help us achieve our ambitious growth objectives.
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Your application will include the following questions:
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Which of the following statements best describes your right to work in Australia?
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How many years' experience do you have as a state manager?
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Do you have customer service experience?
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Do you have experience as an area or multi-site manager?
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How many years' experience do you have in the retail industry?
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📌 State Manager Victoria
🏢 Harli And Harpa
📍 Victoria