Offshore Virtual Assistants, a well-respected Australian Outsourcing company, is looking for two experienced Travel Administrators to join our Australian client's growing team of travel agents. The aim is to provide administration and operational support for their group's team in the creation of inspirational travel experiences.
Our client is a multi-award-winning, third-generation, family-owned and operated travel advisory group, providing services to their clients in all facets of luxury leisure and business travel.
An exciting opportunity to work with passionate travel professionals in the luxury travel sector. The role is to support their Melbourne-based Travel Advisors in ensuring their clients' journeys meet their expectations and that all details are meticulously planned and executed, from the first enquiry to the welcome home email our clients receive.
Full Time role. Monday to Friday- 40 hours per week.
9:00 AM -6:00 PM SYD time or 7:00 AM-4:00 PM PH time
Key Responsibilities:
Travel Tasks
Reservation management and data entry
Managing changes and cancellations
Comparing and quoting insurance options
Sourcing the best accommodation prices
Research tasks
Customer Service Tasks
Managing client personal information in the back-office system, Tramada
General Administration Tasks
File management, including cross-checking all travel sectors at various stages of the trip planning and execution, and working with itinerary software such as AXUS to create client itineraries and documentation
Creating client trip folders and filing correspondence
Calendar management,



scheduling appointments, reminders, and other organisational duties as required
Creating processes and procedures
Assisting with social media and other marketing tools, such as newsletters, as required
Other general administrative tasks
Type of Person:
Recent tourism qualifications or previous experience in the travel industry are preferred but not required
Ability to work in a fast-paced environment and display initiative
High degree of attention to detail and excellent organisational skills
Excellent analytical skills
Excellent written and verbal communication skills
Ability to work autonomously and show initiative
Qualifications and Experience/Skills Required
Previous experience as a VA and/or Travel Consultant for Australian clients
Expertise in Sabre and Tramada
Experience in Axus will be an advantage
Experience in airfare changes, ticket reissues, and accommodation bookings
University degree in Bachelor of Tourism Management or Bachelor of Hospitality Management or in the related industry like
Excellent English communication skills, both verbal and written
Strong customer service and organisational skills
Tools andSoftware:
Tramada
AXUS itinerary app or equivalent
Microsoft Office Suite (Teams, Word, and Excel)
Canva is beneficial but not required
Knowledge of social media scheduling platforms is a bonus but not essential
Key Success Factor
Strong organisational skills, initiative, and attention to detail
Robust English written communication skills
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📌 Travel Admin (Melbourne)
🏢 Offshore Virtual Assistants
📍 Melbourne