Job Description
Are you an experienced Call Centre Manager who thrives on building high-performing teams, driving results through data, and creating an exceptional employee experience?
n We're partnering with a fast-growing national organisation seeking a commercially minded leader to take ownership of its sales contact centre operation during an exciting period of growth.
n This is more than a traditional management role. You'll have the opportunity to shape strategy, influence processes, optimise performance, and play a key role in scaling the operation over the coming years.
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The Opportunity: Leading an established outbound sales contact centre, you'll be responsible for driving performance, improving efficiencies, and creating the framework for future growth.
n With strong executive support and a genuine appetite for innovation, you'll have the autonomy to review current systems, challenge existing processes, and implement current ideas that improve outcomes for both customers and employees.
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Leading, coaching and developing a team of outbound sales consultants
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Assist with workforce
planning/forecasting
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Monitoring and improving dialler performance and contact strategies
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Analysing performance data and conversion metrics to drive decision-making
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Reviewing and enhancing operational processes and technology
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Developing training, onboarding and coaching frameworks
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Building a high-performance culture focused on engagement and accountability
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Partnering with senior leadership to support growth initiatives




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Attending stakeholder meetings and presenting operational insights to clients
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About You: We're looking for a confident and proactive leader who enjoys taking ownership and making things happen.
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Previous experience managing a contact centre in an outbound sales environment
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Strong workforce planning and forecasting capability
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Experience using dialler platforms and contact centre technology
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A data-driven approach to decision making
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Proven coaching and leadership experience
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Excellent communication and stakeholder management skills
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The confidence to identify opportunities and implement change
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A hands-on leadership style and strong commercial acumen
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Experience within fundraising, membership, subscriptions,
telecommunications,
insurance, utilities, or other high-volume outbound sales environments will be highly regarded.
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What's On Offer:
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Salary of up to $140,000 + Super
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Flexible and hybrid working arrangements
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Melbourne CBD office with 2 days WFH (work-from-home)
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Genuine autonomy to influence and improve the operation
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Strong career progression opportunities
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Supportive and highly engaged leadership team
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A collaborative, values-driven culture
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Regular team events, celebrations and company-wide social activities
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This is an opportunity to join an organisation that genuinely invests in its people, values initiative, and rewards those who make an impact.

📌 Contact Centre Manager - Sales (Victoria)
🏢 Smaart Recruitment
📍 Victoria