Job Description
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Competitive salary, excellent work conditions and employee discounts
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Be part of our fun, supportive team
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Casual role
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Flexible shifts and hours
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Competitive salary, excellent work conditions and employee discounts
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Lancemore Crossley St Hotel is looking for friendly, experienced and well presented Team Members who will fit into our culture of delivering outstanding customer service. Currently we are looking for a casual position representing the front of house reception team
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About The Role
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Portage of guest luggage to and from suites.
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Assist reservation enquiries with rates, availability, packages and facilities and services we have to offer.
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Checks guests in and out of the Property accurately and in a timely manner.
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Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
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Handles guest enquiries and provides information on local attractions and gives directions as required.
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Answers all telephone calls within three rings in a professional friendly manner.
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Informs guests of all facilities and services available in the Property.
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Sets up guest accounts accurately.
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Reconciles cashier floats at the completion of each shift maintaining an accurate float.
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Documents all transactions and alterations to accounts & reservations.
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Communicate with Team Members on the following shift in order to ensure continuity of service.
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Communicate guest requests & issues to appropriate departments promptly and efficiently.
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Ensures special requests are actioned appropriately and timely.
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Maintains the cleanliness and the presentation of the front desk at all times.
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Collects payment of accounts and issues receipts accordingly.
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Maintains dress and grooming standards at all times.
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Carries out any additional duties assigned by the Front Office Manager or management team.
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Live the Crossley Street Hotel culture of striving to exceed our guests expectations at all times and having the "Yes We Can" attitude.
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About You
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Passionate about delivering exceptional guest satisfaction
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Be part of a team with exceptional employee engagement
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Knowledge of a hotel's front office administrative duties – including the administration of reservations, cash handling and reception duties is a distinct advantage.
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Commitment with flexibility to work mornings, evenings, weekends and public holidays
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Proactive and positive focus with a passion for the hotel hospitality industry
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About Us
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Founded in ****, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.
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Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
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We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
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You will be joining a high performing workplace that believes in developing current talent and empowering people to drive their own results.
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We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.
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If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...
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Our Values
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Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth
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📌 Guest Service Agent Lancemore Crossley St. Melbourne (Victoria)
🏢 Lancemore Hotel Group
📍 Victoria