Job Description
Key Responsibilities:
n
n
Own and drive the strategic direction, performance, governance and ongoing optimisation of the Salesforce platform as the organisation's primary customer data system.
n
Lead platform architecture, integration decisions, standards and best practices to ensure scalable, sustainable and cost-effective solutions.
n
Oversee multiple Salesforce projects and workstreams, ensuring prioritisation, quality delivery, stakeholder alignment and measurable business outcomes.
n
Partner with senior business leaders to translate organisational needs into practical technology solutions that support digital transformation initiatives.
n
Establish strong governance frameworks, review existing platform implementations and drive continuous improvement across the Salesforce ecosystem.
n
Lead, mentor and develop a Salesforce team across onshore and offshore resources, fostering a collaborative, high-performing culture.
n
Act as the senior Salesforce advisor to the organisation, balancing technical, commercial and operational considerations in decision‐making.
n
n
Ideal Candidate Experience:
n
n
Extensive Salesforce experience within complex, growing or transformation environments.
n
Previous experience as a Salesforce Architect, Senior Consultant, or Product Owner progressing into platform leadership.
n
Deep understanding of the Salesforce ecosystem,



particularly Service Cloud and Nonprofit Cloud (NFP Cloud).
n
Proven track record of owning platform strategy, governance, roadmap development and platform optimisation.
n
Strong experience managing multiple projects, vendors and delivery teams simultaneously.
n
Demonstrated leadership experience across both local and offshore teams.
n
Exceptional stakeholder management and influencing skills, with the ability to communicate technical concepts to executive and non-technical audiences.
n
Commercially minded, with a focus on ROI, business value and operational efficiency.
n
Structured and process-driven, capable of introducing governance and order in evolving environments.
n
Collaborative, empathetic and relationship-focused, with strong alignment to mission-driven or community-focused organisations.
n
n
A leading Australian not-for-profit organisation delivers services, education, community programs and advocacy to support communities. The organisation is focused on improving outcomes through inclusive, person-centred services, digital transformation and strong partnerships with stakeholders, communities and supporters.
n
n
Hybrid environment with strong flexibility policies
n
Potential from temp to perm
n
Team-oriented environment with purpose-driven work.
n

📌 Salesforce Platform Manager (New South Wales)
🏢 Michael Page
📍 New South Wales