Our client is a global, AI-powered GovTech SaaS vendor undergoing continued expansion across ANZ, North America & EMEA.
Backed by private investment and with a clear global growth strategy, the business is continuing to invest across its GTM organisation, with Customer Success playing a critical role in driving adoption, retention and long-term customer value.
CherryPeople
has been engaged on an exclusive basis to support this ongoing global GTM build across Sales, Account Management, Customer Success and Onboarding.
The Opportunity
This is a hands-on
Customer Success Manager
role responsible for managing an established portfolio of government customers across ANZ.
You'll own the customer relationship post-sale, helping customers get maximum value from the platform while driving adoption, engagement and retention across your portfolio.
It's a high-volume Customer Success environment, so you'll need to be comfortable managing a sizeable customer base while still building meaningful relationships and understanding the different stakeholders, priorities and challenges that exist within government.
You will:
Own and manage an established portfolio of customers across ANZ
Drive product adoption, engagement and long-term customer value
Build strong relationships across government and public-sector stakeholders
Lead QBRs, customer meetings and success planning
Monitor customer health and proactively identify churn or renewal risk
Identify potential growth opportunities and partner with Account Management on expansion
Work cross-functionally with Account Management, Product, Support and Onboarding




Advocate internally for customers and ensure feedback reaches the right teams
Manage multiple customer priorities in a fast-moving SaaS environment
Use customer data, product usage and AI-enabled tools to improve engagement & account planning
The Benefits
You'll be joining a growing global SaaS business where Customer Success is a critical part of the wider GTM function.
They offer:
Competitive base salary + super
Performance-based bonus
True flexible working
Health, Vision, Life, Dental, Wellness benefits
Generous parental leave & annual leave
Genuine career development as the global GTM team continues to scale
The Requirements
We're looking for a customer-focused SaaS professional who can combine strong relationship management with the organisation and discipline required to manage a sizeable portfolio.
You'll likely bring:
2+ years' experience in SaaS Customer Success or a similar post-sales role
Experience managing a portfolio of customers and recurring revenue
Strong understanding of adoption, retention, customer health and renewal management
Confidence running QBRs and engaging multiple customer stakeholders
Solid organisational skills and the ability to manage a high volume of customer activity
A proactive approach to identifying and managing customer risk
Strong cross-functional collaboration across Sales, Product, Support and other GTM teams
Experience working with Public Sector or other complex stakeholder environments
An interest in using AI and technology to improve productivity and customer outcomes
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📌 Customer Success Manager (Queensland)
🏢 CherryPeople
📍 Queensland