Job Description
Location: Graton, NSW
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Contract: 3 months with potential extension
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Working arrangement: Office-based
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We're currently seeking an experienced Customer Service / Contact Centre Officer to join a high-volume, fast-paced customer service environment on an initial 3-month contract, with potential for extension.
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This is a great opportunity for someone who enjoys helping customers, solving problems and working across multiple systems and communication channels.
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About the role
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You'll be responsible for delivering high-quality customer service across a range of channels, including inbound calls, live chat and administrative requests.
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Working as part of a collaborative team, you'll provide first-contact resolution, process standard transactions and ensure customers receive accurate, timely and professional support.
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Key responsibilities
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Respond to a high volume of customer enquiries across phone, live chat and administrative channels.
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Resolve customer enquiries at first contact wherever possible.
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Identify and escape emerging issues,



service disruptions and customer experience trends.
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Accurately document customer interactions and manage workflows across multiple platforms.
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Meet individual and team KPIs and contribute to a positive, team-oriented team environment.
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What we're looking for
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You'll ideally have:
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Experience working in a customer-centric environment
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Strong customer service and communication skills, with the ability to build rapport and understand customer needs.
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The ability to adapt quickly and learn new processes, procedures and systems.
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Confidence working across multiple systems and digital platforms.
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Strong attention to detail and the ability to manage competing priorities in a high-volume environment.
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This is an opportunity to join a supportive, team-focused environment where your customer service skills, adaptability and ability to make a difference to the customer experience will be valued.

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