Job Description
Position Summary/Objectives of Incumbent:
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Manage customers' (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables.
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Major activities to be performed:
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Administration / Planning & Reporting
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Provide quotes for small works, T&M;, installations and start-ups
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Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
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Support field personnel in the execution of their administrative task
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Prepare and provide reports as requested by management
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Ensure timesheets are entered in the system correctly.
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Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate
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Management of Team
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Coordinate and schedule the general duties of power staff and subcontractors
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Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
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Respond to customer requests for minor quotation or service advice within a timely manner.
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Respond within 24 hours to any staff initiated "Client follow-up" requisitions for additional work.
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Assist Customer Engineers with complex technical problems
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Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor,



monitor and provide assistance to Customer Engineers who are on call
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Carry out Customer Engineer audits as required by company policy.
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WHS, Workplace and Quality
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Take all necessary steps to ensure OH&S; requirements are adhered to.
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Ensure adequate PPE is provided
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Report all incident / injury on time
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Please note:
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On Call Rotating Roster 1 every 4 weeks
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Company Vehicle
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Employees reporting to Incumbent:
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customer engineers
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Main contacts within Company
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Warehouse/inventory
management staff,
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Service Technical Support,
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Safety Manager,
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Sales Staff
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Service Admin Support Staff
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Main contacts outside the Company
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Customers,
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Subcontractors
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Vendors
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Education/Qualification:
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Electrical or Electronics Trade qualification
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Supervisory/management
qualification
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Specialist Knowledge:
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Interpersonal and relationship management skills
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Communication skills and commercial acumen
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Practical Experience:
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Proficiency in Microsoft Office applications
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Proven track record within the power industry managing a field service team
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Personal Characteristics:
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Customer-centric
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Team player
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Well organised
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Solution oriented
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📌 Supervisor Service Operations - Power (Victoria)
🏢 Vertiv
📍 Victoria