Job Description
Operations Manager – Health, Disability & Community Services
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Lead Operations Across a Growing Healthcare & Disability Organisation
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Ambition Health Group is seeking an experienced Operations Manager to lead the day-to-day operational performance of our growing organisation.
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Reporting directly to the Managing Directors, this is a senior leadership position with responsibility for ensuring our departments, service divisions and operational teams work together effectively and deliver safe, compliant, effective and financially sustainable services.
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Our services operate across disability, aged care, community care and healthcare workforce environments, making this an exciting opportunity for an experienced operational leader who thrives in a fast-paced, multi-service organisation.
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The Role
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As Operations Manager, you will provide leadership and accountability across key operational functions including service delivery, rostering, intake, SIL/accommodation, workforce, HR, finance/billing, administration and other operational teams.
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You will work closely with department leaders to strengthen performance, improve systems, resolve operational barriers and ensure actions are followed through to completion.
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Key Responsibilities
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Lead and coordinate day-to-day operations across multiple departments, service streams and locations.
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Manage and support department heads, managers and operational leaders.
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Establish clear departmental KPIs, reporting expectations and accountability.
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Conduct structured performance meetings and ensure actions are tracked through to completion.
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Oversee service delivery, participant/client onboarding, service commencement, rostering, reviews, transitions and service continuity.
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Monitor workforce capacity, staffing gaps, recruitment needs, training and competency requirements.
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Work with Finance to monitor budgets, service profitability, labour costs, billing integrity and operational performance.
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Identify operational inefficiencies, financial leakage and recurring service issues and implement corrective actions.
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Support compliance with applicable NDIS, aged care and other funded-program requirements.
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Maintain strong oversight of incidents, complaints, safeguarding, risks and corrective actions.
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Ensure operational teams remain audit-ready and maintain accurate service and workforce records.
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Drive improvements to systems, processes, workflows, reporting and organisational efficiency.
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Support responsible business growth, new services, tenders and operational readiness.
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Build strong relationships with participants, families, staff, referral partners and other key stakeholders.
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Provide clear and timely operational reporting to the Managing Directors.
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Escalate significant operational, financial, workforce, regulatory or reputational risks promptly.
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About You
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We are looking for an experienced operational leader who can take ownership, make decisions, hold people accountable and get things done.
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You will ideally have:
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Significant management or operational leadership experience within disability, aged care, healthcare, community services or another regulated service workplace.
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Demonstrated experience leading managers, teams and multi-site or multi-service operations.
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Strong understanding of service delivery,



workforce management and operational performance.
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Experience managing KPIs, staff performance and departmental accountability.
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Strong commercial and financial acumen, including budgets, labour costs, profitability and performance reporting.
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Experience with compliance, incidents, complaints, safeguarding, audits and corrective actions.
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Working knowledge of the NDIS and/or aged care regulatory environment.
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Strong problem-solving and decision-making capability.
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Excellent communication, stakeholder-management and leadership skills.
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Ability to manage competing priorities in a fast-moving organisation.
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A strong focus on accountability, follow-through and continuous improvement.
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Relevant tertiary qualifications in Business, Management, Health, Human Services or a related discipline will be highly regarded.
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What We're Looking For
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Mandatory Requirements
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Minimum 4 - 5 Years of experience in Health Care (Disability & Community Services) Industry as a Operation manager
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Full Australian working rights.
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National Police Check.
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NDIS Worker Screening Check or
willingness/ability
to obtain one.
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Ability to travel between company locations where reasonably required.
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Why Join Ambition Health Group?
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This is an opportunity to take on a genuinely influential senior leadership role within a growing healthcare and disability services organisation.
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You will work directly with the Managing Directors and have the opportunity to shape operational systems, strengthen departmental performance and help build the infrastructure required for continued growth.
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If you are an experienced operations leader who enjoys building strong teams, solving complex operational problems and turning plans into measurable results, we would like to hear from you.

📌 Operations Manager - Health, Disability & Community Services (South Australia)
🏢 @
📍 South Australia