Team Leader - Desktop Home Assessors Sunshine / Hybrid | Full-time Leading national insurer | Property claims focus Competitive salary + bonus + benefits MAYDAY is proud to be partnering with a leading national insurance organisation experiencing strong growth across its property claims division.
We're looking for a Team Leader to manage a team of Desktop Home Assessors, responsible for assessing and managing home insurance claims end-to-end using virtual tools.
This is a great opportunity for someone with an Insurance building, estimating or restoration background who wants to step into a corporate leadership workplace while still using their technical knowledge in a meaningful way.
About the Role In this role, you'll manage a team and a portfolio of home insurance claims from lodgement through to settlement, using desktop assessment tools and expert reports to determine scope, cost and repair outcomes.
You'll be responsible for: Providing day-to-day leadership, guidance and support to a team of claims professionals Monitoring team performance, workloads, SLAs and claims outcomes to ensure service standards are consistently met Coaching and mentoring team members,



providing feedback and supporting their technical and professional development Escalating complex or high-risk claims and providing technical guidance on appropriate claims outcomes Conducting desktop assessments of property damage using virtual tools and supplier reports Determining cause of damage, policy coverage and appropriate repair methods Working closely with builders, suppliers, repairers and internal claims teams About You You'll bring a practical, hands-on understanding of building or construction and be comfortable working in a fast-paced claims environment.
You'll have: Strong Team leadership experience and qualities Experience in Insurance building, estimating, restoration, construction, or insurance assessing (trade background highly regarded) Strong understanding of residential building practices and repair methods Ability to interpret scopes, quotes and technical reports Strong attention to detail and sound decision-making skills Excellent communication and stakeholder management ability A customer-first mindset with resilience and empathy Why This Role?
Step into a growing national insurer with strong career pathways Hybrid working and modern desktop assessment tools Supportive, collaborative team culture Apply Today!

📌 Team Leader - Desktop Home Assessors (Victoria)
🏢 Mayday Recruitment Group
📍 Victoria