About Us:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choiceand independence in their lives, to feel valued members of their community and to have easy accessto the community or residential services they need to live the life they want. With a range of servicesin many locations in Victoria and Tasmania, our 5,000 staff and 600 volunteer staff are committed tohigh quality services and care.
Uniting AgeWell provide a workplace culture based on the
BEST
philosophy –
Believe, Excel,
Support
and
Trust
– underpinned by our values of
Kindness, Respect, Integrity, Innovation
and
Inclusion
, andour customer service charter and promise that shape and inform all that we do. More information canbe found on the Uniting AgeWell website -
Why choose Uniting AgeWell?
Salary packaging benefit up to $15,900 + $2,650
annually
Make a
tangible difference
to the dignity and wellbeing of older people
Influence essential services
across residential aged care communities in Tasmania
Career pathways
, education and training opportunities
Comprehensive Employee Assistance Program
available 24/7 for our staff
Partner closely
with operational leaders and specialist functions to
turn priorities into practical results
Not for profit,
values‐based
organisation
About the role:
Join Uniting AgeWell as Hotel Services Director, Tasmania and lead the delivery of catering, cleaning, laundry and related hospitality services across residential aged care operations. You will set a clear service direction while keeping day-to-day delivery safe, consistent,



financially sustainable and focused on what matters to residents. Working with operational leaders and specialist teams, you will improve service quality, strengthen workforce capability and respond to changing resident expectations. This is an opportunity to shape services that directly influence residents' dignity, wellbeing and experience of home.
Key responsibilities
Lead the Hotel Services strategy, translating organisational priorities into consistent practices and measurable service outcomes
Oversee catering, cleaning, laundry and associated functions across a complex, multi-site aged care setting
Manage budgets, monthly performance, workforce rosters, purchasing, assets and equipment, taking timely action where results are off track
Improve the resident experience by using feedback, surveys and complaints to identify themes and deliver meaningful changes
Maintain strong food safety, work health and safety, quality and regulatory controls, including readiness for audits and accreditation
Build the capability and accountability of Hotel Services Coordinators, administrators and site-based teams through clear expectations, coaching and development
Partner with residential leaders, People and Culture, Finance,



Quality, Infrastructure, procurement teams, suppliers and contractors to resolve issues and lift performance
What You'll bring
Significant leadership experience across catering, cleaning, laundry or comparable hotel services within aged care
Evidence of improving service consistency, resident satisfaction or operational performance across multiple locations
Strong financial capability, including budget preparation, variance analysis, roster control and corrective action
Experience managing suppliers, contractors, purchasing arrangements and service contracts to achieve quality and value
Working knowledge of aged care requirements, food safety programs, workplace safety and audit preparation
A record of using resident feedback, service data and quality findings to implement sustainable improvements
The ability to lead dispersed teams through clear accountability, effective delegation, coaching and capability development
Relevant hospitality or hotel services qualifications are preferred, together with the capacity to travel as the role requires
Essentials for working in Aged Care:
A current Working With Vulnerable People card
Current and ongoing flu vaccinations
Australian working rights
Ability to pass a national police clearance
Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.
Applications close Friday 18 September.
For more information please contact the Recruitment Team at ******
We look forward to hearing from you!
#J-*****-Ljbffr

📌 Hotel Services Director - Tas (Hobart)
🏢 Uniting Agewell
📍 Hobart