We are seeking an experienced and influential Key Account Manager (KAM) to lead the performance of a flagship corporate campus in Melbourne's Docklands.This is a high‐profile leadership role responsible for the operational, financial, technical, and people outcomes across a complex, multi‐service facility.
You will oversee a blend of self‐delivered and outsourced services, ensuring the campus operates safely, efficiently, and to the highest standards.As the primary point of contact for senior stakeholders, you will shape the workplace experience, optimise asset performance, and lead a high‐performing team committed to service excellence.Key ResponsibilitiesOperational LeadershipLead delivery of all soft and technical FM servicesEnsure a safe, compliant, and reliable operating environmentMaintain full compliance with statutory, safety, and risk obligationsManage specialist service partners and drive high‐performing building operationsPeople & CultureBuild and lead a high‐performing, service‐focused campus teamFoster a strong culture of safety, collaboration,



and accountabilityDrive engagement and continuous team developmentFinancial & Commercial PerformanceDeliver services within budget while meeting or exceeding financial targetsIdentify opportunities for cost optimisation and continuous improvementOwn and evolve the asset lifecycle strategy and Capital Investment PlanStakeholder ManagementAct as the primary interface for senior customer stakeholdersBuild strong relationships across workplace, property, and project teamsNavigate complex stakeholder environments with confidence and influenceAbout YouExperience & CapabilityMinimum 5+ years' experience managing large, multi‐service FM contractsEngineering qualification with strong technical capability (essential)Proven ability to lead multidisciplinary teams and complex supply chainsStrong commercial acumen and data‐driven decision makingCustomer‐focused, with the ability to influence at senior levelsExcellent communication, organisation, and problem‐solving skillsResilient, adaptable, and comfortable working in complex environmentsWhat We OfferCompetitive salary packageStaff discounts across leading brandsGlobal learning and development opportunitiesCareer progression and internal mobilityA supportive, high‐performing team cultureAbout ISSISS is a leading workplace experience and facility management company.
In Australia and New Zealand, we are committed to creating protected, inclusive, and high‐performing environments for our people and clients.We value diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, and individuals from diverse cultural and LGBTIQA+ backgrounds.
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📌 Key Account Manager- Corporate (Melbourne)
🏢 ISS Facility Services
📍 Melbourne