Salary range of $110K - $140K plus superTake ownership of a diverse operational portfolio and lead a team to deliver high-quality, efficient and client-focused services.
This hands-on leadership role suits a decisive operator who can move seamlessly between day-to-day detail and strategic thinking, while embracing AI, automation and new technologies to lift performance.You'll lead operational delivery, people capability, service quality and continuous improvement across services such as field operations, investigations, repossessions, audits and other evolving portfolios.With a new leadership team driving cultural uplift, this is an opportunity to influence standards, build capability and lead a team that plays a critical role in delivering accurate, compliant and timely outcomes for clients and stakeholders.What You'll DoOwn operational performance, service levels, quality and client outcomesLead,



coach and develop high-performing teamsResolve issues and escalations quickly and confidentlyUse data and insights to drive decisions and improvementStrengthen client relationships and delivery consistencyImprove field and network performance across capacity, quality and productivityChampion continuous improvement, automation and AI-enabled changeContribute operational insight to strategy, transformation and future operating modelsWhat You BringStrong operational leadership experience in a complex service environmentProven ability to manage performance, service levels and competing prioritiesConfidence working in both operational detail and strategic initiativesExperience with process improvement, transformation or technology-enabled changeStrong people leadership, communication and commercial judgementAbility to thrive in a quick-moving, evolving environmentPolice Check is Required
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📌 Operations Manager (Brisbane)
🏢 Kbh Solutions
📍 Brisbane