Based locally in Balcatta - Free onsite parkingFive weeks Annual LeaveAbout the Business:Sporting the dual crown of Australia's oldest dairy and Australia's most innovative dairy, Brownes Dairy has an opportunity to join us as a Customer Service Manager.Brownes Dairy has been delighting consumers for over 140 years and is ready to embark on a new growth phase.
You'll step into a high-impact role with ownership, visibility, and the chance to shape the future of Brownes Dairy with brands such as Hunt and Brew, Füll+, ProGo, Brownes Chill and Yogo.The RoleOur customers sit at the heart of what we do.
You will have a strong sense of purpose leading a dedicated team of customer service professionals enabling them to flourish at work.You will:Lead and inspire customer service team to achieve individual and collective targetsProvide ongoing coaching and mentoring to support career developmentAddress Customer / Consumer complaints promptly and effectively to ensure a positiveoutcomeManage escalations and ensure that all the relevant departments have been involvedActively liaise with our Sales team to maintain and grow our customer baseMonitor day-to-day operations to ensure execution of strategies and initiativesEnsure customer requests are actioned in a timely manner within allocated timeframesEngage with customers,



suppliers and sales teams to cultivate strong long-term working relationships.Seek avenues to improve the level of service being offered to our customersRequirements:Proven experience in customer service management, preferably in the Manufacturing or related industries.Demonstrated ability to service customers beyond their expectations, ensuring a strong focus and understanding of the customer's needs are met and surpassed.Strong leadership and interpersonal skills with the ability to motivate and develop team membersExperience in working to & achieving KPI's / targetsAbility to influence and negotiate with key stakeholders in a fast paced, high-pressure environmentAbility to demonstrate empathy and resilience in difficult situationsExcellent communication skills with the ability to listen & relate well to othersStrong computer literacy and ability to use multiple applications at once whilst having engaging conversationsWhat do we offer:5 Weeks of Annual LeaveFree on-site parkingEmployee reward and recognition programVarious health and wellbeing discounts i.e. private health etc.Employee Assistance ProgramEnd of Trip FacilitiesSubsidised Coffee Barista on siteApplications for this role will close on 30th August ****At Brownes Dairy, we recognise that our differences are our strength.
We encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.
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📌 Customer Service Manager (Perth)
🏢 Brownes Dairy
📍 Perth