About usAt Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world.
As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.DescriptionAbout usAt Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world.
As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.About The Role (your Why)As a Senior Application Support Analyst, you will play a key role in ensuring the optimal operation, maintenance and ongoing support of critical business applications across multiple managed clients.
Working within the Application Management team, you'll provide 2nd and 3rd level support, manage incidents and problems, and work closely with internal teams, customers and third-party vendors to deliver high-quality service outcomes aligned to SLAs.This is a varied and hands-on role where you will contribute to application support, service improvements, change management activities, service transitions and project initiatives.
You'll also have the opportunity to apply your technical expertise, analytical capability and customer-focused approach to solving complex issues and improving operational performance.What You'll DoAs a Senior Application Support Analyst you will be focused on:Managing day-to-day incidents,



service requests and problem management activities across multiple client applicationsProviding 2nd and 3rd level application support in line with agreed SLAs and service outcomesSupporting and coordinating with internal teams and third-party vendors to resolve technical issues and deliver change activitiesMonitoring support issues, project deliverables and milestones to ensure timely resolution and deliveryParticipating in an on-call roster to support a 24/7 support environmentProactively identifying opportunities for service improvements and operational efficienciesSupporting service transitions into support, including documentation reviews and knowledge base creationContributing to projects and enhancements across business analysis, testing, implementation or development activitiesMaintaining accurate ticketing system updates throughout the incident and request lifecycleBuilding strong relationships with customers and stakeholders while deliveringWhat You'll BringRequired experience:5+ years' experience in information technology, systems support, systems integration or consultingStrong experience in application support, incident management and problem management environmentsAbility to troubleshoot and resolve technical issues efficiently and communicate solutions clearlyExperience working with customers, stakeholders and third-party vendors in a support environmentStrong analytical,



problem-solving and organisational skillsExcellent written and verbal communication skills with both technical and non-technical audiencesAbility to manage competing priorities and work across diverse technologies and client environmentsStrong customer service and relationship management skillsBachelor's degree in Computer Science, Technology or a related disciplineNice to have:Experience working within a Tier 2 Service Provider environmentUnderstanding or exposure to ITIL frameworks and processesITIL Foundation certification or relevant IT certificationsExperience in Help Desk or Service Desk customer support environmentsPrevious vendor management experienceCustomer service training or qualificationsConstruction industry/applications preferredCulture And BenefitsJoin a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact.
From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee advantages, we're committed to helping our people thrive both professionally and personally.We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work.
Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.Why you will love working herePaid parental leave24/7 Employee Assistance Programme (DataCare)Ongoing learning, certifications, and career development opportunitiesAccess to industry-leading learning platforms and future skills trainingRecognition programmes that celebrate great workGreat employee discounts and financial wellbeing benefitsMeaningful work that makes a real impact
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📌 Senior Application Support Analyst | Sydney (New South Wales)
🏢 Datacom
📍 New South Wales