Melbourne, Hybrid | Open to Sydney, Adelaide or BrisbaneA specialist technology consultancy working exclusively with membership organisations, associations and unions is looking for an experienced Digital Success Lead to join their growing Australian team.
With a client base of 150+ organisations across Australia and globally, and partnerships with leading platforms including iMIS, Salesforce and Fonteva, this is a business that helps membership organisations reduce digital transformation risk, align technology with strategy and make their systems work in practice.This is a rare opportunity for an experienced NFP or associations professional with deep iMIS expertise to move into a solution leadership role, owning the alignment between a client's investment objectives and the system being delivered.About the RoleThis is not a technical delivery role.
It is a relationship-led, solution leadership position for someone who deeply understands how membership organisations and associations operate, and can hold a client and delivery team to that understanding throughout an implementation.As Digital Success Lead, you will own the alignment between the client's investment objectives and the solution being delivered.
You will ensure the implementation exploits iMIS's native capability, drive operational change over customisation, and establish the foundation for the client's ongoing Digital Success program.About You8+ years in enterprise or membership-system implementations, with deep functional command of iMIS,



including demonstrated experience leading a complete implementation lifecycle from discovery through go-live, not limited to configuration, support or add-on module workPrevious experience working within an association, member-based organisation or NFP is essentialCertified iMIS Skilled (CIP) or equivalent highly regardedDemonstrated ability to influence executives and push back on delivery teams, without owning day-to-day project management dutiesBusiness-process and change-management fluency, comfortable measuring adoption and value realisationA natural communicator who can engage and influence at a senior levelStrong problem-solving skills with the ability to translate complex requirements into clear solutionsSelf-driven, proactive and comfortable working with a high degree of autonomyWhy This RoleJoin a genuinely specialist consultancy with deep expertise in a sector you already know and care aboutWork with a global team of straight-talking specialists across Australia, the UK and EuropeTrusted by over 150 organisations worldwide across the associations, unions and NFP sectorFlexible hybrid working, Melbourne-based with options considered in Sydney, Adelaide or BrisbaneA collaborative, values-led business with a strong reputation and a growing Australian client baseIf you have built your career in the associations or NFP sector, know iMIS inside out, and are ready to move from delivery into solution leadership, we would love to hear from you.
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📌 Customer Success Lead - Digital (Melbourne)
🏢 Cox Purtell Staffing Services
📍 Melbourne