Providing operational support for enterprise systems, including troubleshooting issues and managing support requests within agreed service levelsAssisting with system upgrades, enhancements, testing activities and user acceptance testing (UAT)Supporting the gathering, analysis and documentation of business and system requirementsDeveloping and maintaining process documentation, training materials and knowledge base articlesCollaborating with business stakeholders, subject matter experts and technical teams to support solution deliveryContributing to continuous improvement initiatives to enhance system performance, usability and business outcomesPromoting privacy, information security and audit compliance across all activitiesProviding after-hours support for critical releases when requiredRequirementsRelevant tertiary qualification in Information Technology, Computer Science, Business Information Systems, Commerce or a related discipline; or equivalent experienceAn understanding of Enterprise Resource Planning (ERP) systems or other enterprise applications is advantageousAbility to engage with stakeholders and support requirements gathering, documentation and business process analysisStrong analytical and problem-solving skills with a keen attention to detailEffective verbal and written communication skills,



with the ability to work with both technical and non-technical stakeholdersAbility to understand and analyse business processes and support the delivery of system improvementsWell-developed organisational and time management skills, with the ability to manage competing prioritiesProactive, cooperative and committed to continuous learning and improvementCore CompetenciesDemonstrates expertise in operational support for enterprise systems, including troubleshooting, requirements gathering, and documentation.
Proficient in stakeholder engagement and continuous improvement initiatives to enhance system performance and compliance.Highest-signal resume keywordsOperational SupportRequirements GatheringBusiness Process AnalysisAnalytical SkillsCommunication SkillsATS Optimization KeywordsHard SkillsEnterprise Resource Planning (ERP)System UpgradesUser Acceptance Testing (UAT)Process DocumentationBusiness Requirements AnalysisSoft SkillsAttention to DetailOrganisational SkillsTime ManagementCollaborationProactive LearningCertifications & QualificationsRelevant Tertiary Qualification in Information TechnologyComputer ScienceBusiness Information SystemsCommerceIndustry KeywordsInformation SecurityAudit ComplianceContinuous ImprovementStakeholder EngagementSystem Performance
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📌 Graduate Business Systems Analyst (Western Australia)
🏢 Jobtailor
📍 Western Australia