A Rackley Swimming school in North Brisbane is seeking an experienced and motivated Swim School/Venue Managerto lead the operations, people, programs, and customer experience at one of our valued community aquatic facilities.As part of the City Venue Management (CVM) network, Rackley Swimming plays an important role in connecting people through swimming, health, recreation, and community engagement.
This is an exciting prospect for a hands-on leader who is passionate about delivering exceptional customer experiences, developing high-performing teams, and ensuring operational excellence across all aspects of facility management.About the RoleAs Venue Manager, you will be responsible for the overall leadership and performance of the venue, ensuring the facility operates safely, efficiently, and in line with organisational objectives.
You will lead a dedicated team while driving participation, community engagement, and commercial outcomes.Key ResponsibilitiesLead and develop a diverse team across operations, swim school, customer service, and aquatic programsOversee the day-to-day management of the facility, ensuring a safe, clean, and welcoming environment for all patronsDrive membership, program participation, and swim school growth through exceptional customer service and community engagementManage budgets, financial performance, reporting, and operational planningEnsure compliance with all legislative, safety, risk management, and child safeguarding requirementsMaintain high standards of pool plant operations, facility presentation, and asset managementBuild robust relationships with local schools, community groups, stakeholders,



and customersFoster a positive workplace culture focused on accountability, teamwork, and continuous improvementAbout YouYou are a proactive and people-focused leader who enjoys balancing strategic thinking with hands-on operational management.
You have a proven ability to lead teams, build community connections, and deliver exceptional customer experiences.Ideally, you will bring:Experience managing an aquatic, leisure, recreation, or community facilityStrong leadership and team development skillsDemonstrated experience managing operational and financial performanceExcellent communication and stakeholder engagement abilitiesA customer-first mindset with a passion for community participation and service excellenceThe ability to work autonomously while contributing to a broader organisational networkWhat You'll NeedCurrent Swim Teacher and Water Safety qualificationFirst Aid, CPR and Pool Lifeguard certificationsValid Blue Card (Working with Children Check)Pool Plant Operator certification (or willingness to obtain)Why Join Rackley Swimming?
At City Venue Management, you'll be part of a growing organisation that values people, community, and professional development.




You'll have access to:Career progression opportunities across 40+ aquatic and leisure venuesOngoing leadership and professional development programsFree pool access and discounted swim lessonsAccess to Fitness PassportSupportive networks and experienced operational leadership teamsThe opportunity to make a meaningful impact within your local communityA positive and collaborative workplace cultureOur Commitment to SafetyChild safety is paramount at CVM.
We are unwavering in our commitment to the health, safety, and wellbeing of every person who visits our facilities.
We maintain a safe and supportive environment through robust policies, ongoing training, and proactive safeguarding practices.
Our commitment is strengthened through our partnership with Child Safeguard, the leading independent child protection experts in the aquatic and recreation industry.Unlock job insightsHirer responsiveness Salary match Number of applicantsCity Venue Management's focus is on quality rather than quantity.
This philosophy sees us only tender for facilities that require specialist hands-on support, working for progressive asset owners looking for a long-term partnership rather than simply a contract.With the experience and expertise we have acquired from managing over 30 aquatic, fitness and leisure facilities throughout Queensland and New South Wales, we have gained a nuanced understanding of the needs of our key stakeholders, being; the asset (facility), the asset owner (councils), patrons, sporting clubs and members of the wider community.Source: This is an extract from the company's own website.
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📌 Swim School/Venue Manager (Brisbane)
🏢 City Venue Management
📍 Brisbane