About UsAt Splend,we'reon a mission to fundamentally change the way people own andoperatea vehicle.
With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership.
But wearen'tjust about vehicleownership.We'realso fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.You'll be excited to work in this role if...You love leading from the front - coaching a small, hands-on team while staying close to the day-to-day action.You get a kick out of turning everydriverinteraction into an exceptional experience.You'reenergisedby juggling people,customersand fleet operations in a fast-paced environment.About the roleBased out of our Brisbane Hub, the Customer Experience Team Leader will manage a small, hands-on customer experience team, ensuring every driver receives an exceptional experience.
You'll oversee day-to-day team operations, manage customer relationships, and ensure the fleet runs efficiently - coaching and supporting the team to deliver a smooth, professional and customer focused service that aligns with Splend's commercial and operational goals.
This role has a direct impact on customer satisfaction and fleet readiness within the hub, balancing hands-on service delivery with team leadership and continuous improvement.What you'll be doingLead,coachand support a small team to deliver operational excellence and outstanding customer serviceConduct regular feedback and development conversations with team membersBuild a collaborative,



customerfocussedwork environmentEnsure every driver visiting the hub receives an exceptional experienceMaintain high customer satisfaction by resolving issues quickly and effectivelyOversee team operations including vehicle exchanges,returnsand fleet managementMonitor fleet readiness, maintenanceschedulesand vehicle availabilityIdentifyprocess improvements and ensure compliance with company policies,proceduresand safety standardsWhat you'll bring to SplendA full, unrestricted Australian Driver'sLicenceProven experience in an operations, retail, or service management role, ideally in automotive,logistics, or a customer-facing environmentStrong leadership and people management skills, with a hands-on, lead-by-example approachQualification or training in retail, customer service, or team leadership highly regardedExperience managing fleet or vehicle-based operations in a rapid-paced, multi-priority customer service environmentBenefits & SupportBonus scheme: Opportunity to earn based on your performanceDay off for your Birthday!
Salary packaging with 15% employer contributions for Electric VehiclesDedicated Learning & Development platformEmployee Assistance ProgramSocials: budget for team andcompany widesocial initiativesOur ProcessIntro with our Talentteamtounderstandyour background,aspirations,and answer your questions.Interview with the hiring manager to discuss your experience and how it aligns with this role.Where it applies, we'll ask you to complete a practical case study.Final interview to discuss Splend'slong-term vision and to check any remaining questions.Diversity & InclusionAt Splend, we value diversity and inclusion and consider it key to our success.
We're dedicated to fostering a workplace where everyone is respected and supported.
We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
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📌 Customer Experience Team Leader (Brisbane)
🏢 Splend
📍 Brisbane