OverviewThis position is accountable for providing technical support to internal customers, supporting day-to-day operations of the Service Desk functions and incident management processes consistent with Service Level Agreements.This role provides accurate diagnosis, recording, prioritising and assigning incidents in order to provide the best possible outcome for the customer.The role is also responsible for managing the diagnosis of potential issues and scheduling preventative maintenance to ensure continuity of service from Chisholm's information technology and audio-visual (AV) assets.The incumbent is a key and active participant in the Information and Technology Services (ITS) business area and provides specialist skills in the areas of customer service, problem identification and response, and incident management across all Chisholm corporate systems and environments for the IT Service Desk Team.QualificationsEssentialDegree or relevant post graduate qualifications in information systems, information technology, computing or business or an equivalent combination of relevant skills and experience.DesirableInformation Technology Infrastructure (ITIL)



foundation CertificationSkills and ExperienceEssentialExperience in a range of technical problem analysis, change and incident management techniques and processes for a range of hardware, software and enterprise systemsDemonstrated capability to meet delivery targets within a commercial environment with good time management and prioritisation skillsUnderstanding of the operation of various devices including smartphones and tabletsUnderstanding of Wide and Local Area Networks (WAN/LAN) architectureUnderstanding of desktop phone systems and VOIP phone setup, preferably CISCOA good understanding of information technologyas it applies to modernaudio-visual, video conferencing and control systemsExcellent written and oral communication skills used in delivering high levels of customer serviceDesirableA positive understanding of Microsoft enterprise systemsKnowledge of CISCO productsExperience within a complex or educational environmentOther requirementsCurrent valid Employee Working With Children CheckCertified copy of unrestricted rights to work in AustraliaLHS *************** - Vaibhav Singh
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📌 Service Desk Analyst - Level 1 (Melbourne)
🏢 Rashi Joshi
📍 Melbourne