Spanos IGA is seeking an experienced and passionate Delicatessen & Bakery Specialist to support and develop our Deli and Bakery departments across three Gold Coast supermarkets.
This is a key multi-site leadership role for an experienced fresh-food retail professional who understands how to build outstanding departments through strong people leadership, product quality, presentation, range, availability and commercial performance.
As an award-winning independent supermarket retailer, Spanos IGA is proud to be recognised nationally for excellence in retail and fresh food.
Our Spanos IGA Warwick store has been recognised as the No. 1 IGA in Australia, reflecting the standards, culture and customer focus we aim to deliver across our entire business.
Working closely with Store Managers, Department Managers and our senior leadership team, you will provide hands-on support, coaching and direction to ensure our Deli and Bakery departments consistently deliver exceptional standards for our customers.
This role is ideal for someone who enjoys being on the shop floor, developing teams, improving department standards and identifying opportunities to grow sales and profitability.
Key responsibilities
Provide hands-on leadership and operational support across Deli and Bakery departments in three Gold Coast supermarkets
Coach, mentor and develop Deli and Bakery Managers and their teams
Establish and maintain consistently high standards of product quality, freshness, presentation and customer service
Drive department sales, gross profit, productivity and profitability
Identify opportunities to grow sales through improved range, merchandising, displays, promotions and seasonal activity
Review product ranges and introduce new products and categories that meet changing customer needs
Improve production planning, stock management, availability and forecasting
Manage and reduce waste, markdowns, shrinkage and unnecessary production costs
Ensure appropriate stock rotation and freshness standards are maintained
Review department layouts, merchandising standards and promotional displays
Develop and implement consistent operating standards across all three stores
Support department managers with recruitment, training, rostering and performance management
Build team capability through structured training and ongoing coaching




Ensure strong execution of promotional programs and key trading events
Work with suppliers to identify product, range, promotional and commercial opportunities
Monitor department performance and implement clear action plans where improvement is required
Maintain strict food safety, hygiene, cleaning and workplace health and safety standards
Ensure compliance with company policies, procedures and all relevant legislative requirements
Partner with Store Managers and senior management to continuously improve our overall fresh-food offer
What we're looking for
We are looking for an experienced fresh-food retailer who understands what makes a great Deli and Bakery department.
The successful candidate will ideally have:
Significant experience managing or overseeing Delicatessen, Bakery or Fresh Food departments within supermarkets or food retail
Experience operating in a Department Manager, Fresh Food Manager, Area Manager, Specialist or multi-site role
Strong knowledge of Deli and Bakery operations, products and production processes
A strong commercial understanding of sales, gross profit, labour, waste, stock management and productivity
A proven ability to improve department standards and financial performance
Strong merchandising and product presentation skills
Excellent understanding of food safety and hygiene requirements
Demonstrated ability to coach, motivate and develop department managers and team members
Strong communication and relationship-building skills
A hands-on leadership style and willingness to work alongside teams on the shop floor
Strong organisational skills and the ability to manage priorities across multiple locations
A genuine passion for fresh food, retail and delivering an outstanding customer experience
Flexibility to work across our Gold Coast supermarkets and support key trading periods when required




Relevant food-handling qualifications or willingness to obtain required certifications
What success looks like
In this role, you will help us deliver:
Stronger Deli and Bakery sales growth
Improved gross profit performance
Reduced waste and markdowns
Improved labour productivity
Consistently high presentation and merchandising standards
Improved range and product innovation
Well-trained and capable department teams
Outstanding food safety and operational compliance
A fresh-food offer that gives customers another reason to shop with us
What we offer
Spanos IGA is committed to building a strong, supportive and performance-focused workplace.
We offer:
A key leadership role across three Gold Coast supermarkets
The opportunity to work within an award-winning independent supermarket group
Competitive remuneration based on experience
The opportunity to directly influence and develop our Deli and Bakery offer
Ongoing training and professional development
Career development opportunities within a growing supermarket business
Support from Store Managers and senior leadership
The opportunity to introduce new ideas, products and ways of working
A business that values fresh food, strong standards and exceptional customer service
About us
Spanos IGA is an established independent supermarket retailer committed to providing our local communities with outstanding service, quality products, great value and exceptional fresh-food departments.
We are extremely proud of the national recognition achieved by our teams, including Spanos IGA Warwick being recognised as the No. 1 IGA in Australia.
This achievement reflects our commitment to fresh food, customer service, retail standards and developing great people.
Our Deli and Bakery departments are an important part of our customer offer, and we are continuing to invest in our people, range, presentation and fresh-food capability across our Gold Coast supermarkets.
We believe great fresh departments are built through a combination of great people, great products, solid standards and disciplined retail execution.
If you are an experienced Deli, Bakery or Fresh Food professional who is passionate about developing people, improving departments and delivering strong commercial results, we would love to hear from you.
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📌 Delicatessen & Bakery Specialist (Gold Coast)
🏢 Spano Holdings
📍 Gold Coast