Service Coordinator – Support At Home (full-time, maximum-term contract to February ****)Location: Abbotsford, Vic (hybrid – 3 days WFH)
We're offering a full time, maximum-term role for an experienced and enthusiastic professional who is dedicated to providing exceptional support to clients.
About us
An industry-leading and energetic support provider, Care Connect is proudly a not-for-profit organisation.
We understand how important it is to remain independent at home.
Our collaborative, authentic and talented team enhances people's quality of life each and every day.You can be part of it.
As the aged care landscape evolves, we remain steadfast in our mission to support our clients with compassion, quality care, and proactive leadership.
About the role
As a Service Coordinator in our Support At Home team, you will provide high-quality administrative support and resolve client requests within agreed service levels.
You'll work closely with clients, service providers, and internal teams to ensure timely, effective, and professional service.
In this role, you will:
Be the first point of contact for clients, helping them access services and navigate care options.Promote the Care Connect proposition by coordinating effectively between clients, client advisors, and service providers.Provide outstanding customer service, ensuring every interaction is handled with care and professionalism.Build strong client relationships, tailoring solutions to meet individual needs.Collaborate with care managers and service providers to achieve the best possible outcomes.
Location: Abbotsford, Vic (hybrid- 3 days WFH).
About you
You'll be a positive, enthusiastic and motivated professional with excellent communication skills and a genuine commitment to delivering outstanding client experiences.
Highly organised and proactive, you thrive in a fast-paced environment, can confidently manage competing priorities and remain calm under pressure.
As a collaborative team player, you're solutions-focused,



client-centred and enjoy building strong relationships while consistently meeting deadlines and achieving results.
To succeed, you'll bring:
Experience in customer service, administration, or coordination.Previous work in a high-volume inbound phone environment, with the ability to meet deadlines and problem-solve under pressure is advantageous but not essentialStrong communication, organisation, and time management skills.Proficiency with Microsoft Office, and comfort learning new systems.A background in CHSP, health, or community services (advantageous but not essential).
Above all, you're passionate about helping clients maintain independence and live well at home.
You share our values of Collaboration, Courage, Authenticity, Respect and Excellence (CARE).
A qualification or formal training in Customer Service, Business Administration or equivalent; ORAt least 3 years' experience in a high-volume inbound contact role (or related field) with a proven track record of exceeding client expectations.
Requirements: Full Australian working rights, current Police Check and Working With Children Check (we will arrange police checks for successful candidates).
The process also includes a psychometric assessment.
What's in it for you?
At Care Connect, we value and support our people.
You'll enjoy:
Salary packaging benefits to increase your take-home pay5 weeks annual leave + ADO optionFlexible working environment that supports work/life balance, including WFA caring and supportive team cultureOngoing training and development to support your career progressionAccess to an Employee Assistance Program, discounted health insurance, and wellbeing products
We understand the benefits that a diverse workforce brings to our diverse community of clients.
Care Connect is an inclusive, Equal Opportunity employer.
We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
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📌 Service Coordinator (Victoria)
🏢 Care Connect Group
📍 Victoria