Number of Positions Available:1ABOUT USThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.
We believe in doing good that transforms lives and futures for the better.
It is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.Why this role mattersThe Salvation Army (Salvos) Youth Services encompasses a range of programs for vulnerable young people, their families, and the community.
Our services have a strong focus on prevention and early intervention and enable access to safe accommodation options, Holistic case management, community outreach programs and programs that teach vital independent living skills.
Our centres are safe and supportive environments creating an ideal environment for growth, where participants feel believed in, valued, listened to, and respected.About the roleAs the Client Services Coordinator, you will lead a dedicated team of case managers delivering high-quality support to young people aged ***** who are experiencing or at risk of homelessness, ensuring services are aligned with the Journey to Independence Model and Psychologically Informed Environment (PIE) framework.
Working across our refuge in St Kilda and supporting case managers in their outreach support across the Inner and Middle South regions of Melbourne, you will drive service excellence through strong leadership, operational oversight, stakeholder collaboration, and a commitment to achieving positive outcomes for young people.Reporting to the Program Manager, this is a permanent full-time position, based in office in St Kilda,



VIC.ConditionsCompensation is in accordance with the SCHADS Award Level 6.How you will make an impactLead and provide supervision to a team of 6 case managers to deliver high-quality, client-centred services for young people experiencing or at risk of homelessness both in our refuge and through outreach support in the communityBe responsible for providing daily leadership, management and coordination of services delivered across the Upton Rd refuge site and ensure continuity of support across 24/7 service delivery in conjunction with the after-hours coordinator and after-hours support worker rolesMonitor client outcomes, service performance, and case management practice, providing guidance and support on case planning, supporting PIE-informed engagement with supporting young people towards their goalsSupport and role-model proactive risk management and support ongoing quality and improvement actions across the service in conjunction with the leadership teamFoster strong partnerships with internal and external stakeholders to enhance service coordination, support pathways, and outcomes for young peopleDrive continuous improvement through staff development, reflective practice, quality assurance, compliance monitoring, and the analysis of service data and emerging sector trendsWhat you will bringTertiary qualification in Social Work,



Social Science or related field requiredProven leadership experience with the ability to support and supervise staff to achieve high-quality service outcomesDemonstrated experience delivering case management services within homelessness, youth, or community services settingsStrong written, verbal, and digital communication skills, with the ability to build positive relationships with clients, colleagues, and stakeholdersExcellent organisational and time management skills, with the ability to manage competing priorities, meet deadlines, and respond effectively within a fast-paced crisis accommodation environmentA current Employee Working with Children CheckA current valid Driver's LicenceWhat we offerThe Salvos offer eligible employee's a well-balanced package of meaningful benefits including:Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefitGenerous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activitiesAccess to EAP and health & wellness initiatives incl Fitness PassportAboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)Ongoing training and development opportunities that enhance on the job skills and proficiencyRewarding and fulfilling purpose driven careers that have positive and sustainable / social impactsHow to applyIf you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.
Together we can build a brighter future.Applications will close as soon as a suitable candidate is secured.
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📌 Client Services Coordinator (Melbourne)
🏢 The Salvation Army
📍 Melbourne