Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
We value passion, optimism, and an appetite for change - for the better.
Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.Crown Melbourne isseekingan experienced and drivenLuxury HospitalityManagerto oversee our most prestigious guest service operation.
This is a rare opportunity to lead a large, high-performing team and deliver world-class service across multiple luxury environments.About the RoleAs theLuxury HospitalityManager, you will be responsibleforleading a team ofprofessionalsacrossthree key areas:Crown Spa, delivering seamless, personalised service to our most valued guests.32 of Melbourne's most exclusive luxury villas, supported by a dedicated team of butlers and housekeeping professionals.Theaward-winning Crystal Club, a premier lounge renowned for its refined atmosphere and exceptional service.You will play a pivotal role inmaintainingthehighest standards of guest satisfaction, driving operational excellence, and fostering a culture of continuous development and service innovation.Key ResponsibilitiesProvide strategic direction for all service departmentsGuarantee a consistently outstanding guest experienceFoster team engagement through training and performance developmentManage daily operations, budgets,



and uphold service standardsPartner with senior leaders to elevate the VIP experienceAbout YouYou are a confident and inspiring leader with a passion for luxury hospitality and a proven ability to manage large, diverse teams in a high-end environment.You'llbring:Extensive experience in premium guest services or hotel operationsStrong leadership and people management skillsA commitment to excellence and attention to detailThe ability to thrive in a fast-paced, guest-focused environmentOn top of exciting career possibilities, we offer better exposure to experiences and learning.
To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity.
We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.Crown Resorts is one of Australia's largest entertainment groups and a leading operator and developer of integrated resorts.Our properties in Melbourne, Perth and Sydney have agile and diverse facilities featuring features luxury hotels and accommodation, award-winning dining, world-class casinos, pool and spa facilities, conference rooms, shopping and entertainment facilities.The best part?
It's a place where we create joy for the people who visit us, the cities we live in and the teams we work in.
It's a outstanding place to visit, and an even better place to work.
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📌 Luxury Hospitality Manager (Melbourne)
🏢 Crown Resorts
📍 Melbourne