Are you an experienced Call Centre Manager who thrives on building high-performing teams, driving results through data, and creating an exceptional employee experience?
We're partnering with a fast-growing national organisation seeking a commercially minded leader to take ownership of its sales contact centre operation during an exciting period of growth.This is more than a traditional management role.
You'll have the opportunity to shape strategy, influence processes, optimise performance, and play a key role in scaling the operation over the coming years.The Opportunity: Leading an established outbound sales contact centre, you'll be responsible for driving performance, improving efficiencies, and creating the framework for future growth.With robust executive support and a genuine appetite for innovation, you'll have the autonomy to review current systems, challenge existing processes, and implement new ideas that improve outcomes for both customers and employees.Leading, coaching and developing a team of outbound sales consultantsAssist with workforce planning/forecastingMonitoring and improving dialler performance and contact strategiesAnalysing performance data and conversion metrics to drive decision-makingReviewing and enhancing operational processes and technologyDeveloping training,



onboarding and coaching frameworksBuilding a high-performance culture focused on engagement and accountabilityPartnering with senior leadership to support growth initiativesAttending stakeholder meetings and presenting operational insights to clientsAbout You: We're looking for a confident and proactive leader who enjoys taking ownership and making things happen.Previous experience managing a contact centre in an outbound sales environmentStrong workforce planning and forecasting capabilityExperience using dialler platforms and contact centre technologyA data-driven approach to decision makingProven coaching and leadership experienceExcellent communication and stakeholder management skillsThe confidence to identify opportunities and implement changeA hands-on leadership style and strong commercial acumenExperience within fundraising, membership, subscriptions, telecommunications, insurance, utilities, or other high-volume outbound sales environments will be highly regarded.What's On Offer:Salary of up to $140,000 + SuperFlexible and hybrid working arrangementsMelbourne CBD office with 2 days WFH (work-from-home)Genuine autonomy to influence and improve the operationStrong career progression opportunitiesSupportive and highly engaged leadership teamA collaborative, values-driven cultureRegular team events, celebrations and company-wide social activitiesThis is an opportunity to join an organisation that genuinely invests in its people, values initiative, and rewards those who make an impact.
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📌 Contact Centre Manager - Sales (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne