Permanent Full time
Salary: $105,000 – $130,000 + Super (negotiable based on experience and certifications)
About Us
We are a growing Melbourne-based Managed Service Provider supporting small business clients, typically up to 150 seats.
Our environments are varied and hands-on, spanning UniFi networking, Wi-Fi Cameras, FortiGate firewalls, Microsoft Teams, SIP telephony, Internet Connectivity, ConnectWise PSA/RMM, and Microsoft Azure.
About the Role
This is a hands-on L2/L3 Network / Systems Engineer role suited to someone who enjoys variety, takes ownership, and is comfortable being both technical and client-facing.
You will split your time between remote support, project work, and onsite client visits across Melbourne.
This is not a desk-only role — you will regularly attend client sites to discover enhancements, troubleshoot issues, support installations, assist with projects, and provide a high standard of service.
One day you might be resolving a tricky UniFi Wi-Fi or camera issue, the next you could be working on a FortiGate firewall change, supporting an Azure migration, or assisting with escalated Level 2/3 support.
Key Responsibilities
Provide Level 2 and Level 3 support across client environmentsTroubleshoot and maintain UniFi networking, Wi-Fi, and camera systemsConfigure and support FortiGate firewalls, including VPNs, policies, and general security/networkingSupport Microsoft Teams and SIP-based voice solutionsPerform onsite work including installations, troubleshooting, project delivery, and client supportWork within ConnectWise for ticket management, documentation, and service coordinationContribute to project work, client onboarding,



and general technical improvement across the businessDeliver consistently strong customer service with a calm, positive, solutions-focused approach
What You'll NeedEssential Skills & Experience
3–5+ years' experience in an MSP environmentStrong hands-on experience with:UniFi switching, wireless, and camerasFortiGate firewallsMicrosoft Teams and/or SIP telephonyConnectWiseUnderstanding Cybersecurity standards, Essential8, ISO*****, documentation, toolsSome tasks may require AH work, flexibility is essentialExperience supporting multiple small business clients across networking, systems, and cloudComfortable working independently onsite and managing client expectations professionallyStrong troubleshooting skills and the ability to move between support and project work
Certifications
Current certifications are essential.
Ideally these include:
AZ-104 and/or other relevant Azure certificationFortinet certification (NSE 4 or above)CCNA or equivalent networking certification
Other Requirements
Reliable vehicleFull working rights in Australia
Personal Qualities We Value
Friendly, professional, and highly customer-focusedPositive, energetic, and proactiveStrong communicator who stays calm under pressureTeam player who enjoys working in a small, accountable teamWilling to roll up your sleeves and help wherever needed
What We Offer
Competitive salary package + superHybrid working model with a mix of office, remote, and onsite client workA varied role with real ownership and no two days the sameOpportunity to grow with a business that is actively modernising and expandingSupportive team environment where your contribution mattersExposure to a broad range of technologies, projects, and client environments
#J-*****-Ljbffr

📌 Network / Systems Engineer/– Unifi, Fortigate & Azure Managed Serviceprovider (Victoria)
🏢 AWD - IT, Cybersecurity & Web Solutions
📍 Victoria