Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.Working at Smartgroup offers more than a job.
It is a agile workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career.
We have all been hired for a purpose and a reason.Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.Do you have what it takes to become a Customer Service Consultant?
This is a 12-month maximum term contract opportunity.
As one of our valued Customer Service Consultants, you will be the voice of Smartgroup and play an integral role in delivering an exceptional customer experience through every interaction.
This is a high-volume, performance-driven inbound environment, where every interaction is an opportunity to achieve positive outcomes for our customers and the business.Key responsibilities include:Fulfilling customer requests and queries relating to salary packaging claims, package changes, and new applicationsMaintaining accurate customer data and completing administration and reporting in a timely mannerDriving first contact resolution across phone and email channelsDelivering consistently high-quality customer serviceWorking in a performance-driven environment,



achieving individual and team targetsIdentifying opportunities to improve processes and enhance the customer experienceEnsuring compliance with privacy, legislative and company policy requirementsIdentifying customer needs and referring opportunities for additional products and services (where appropriate)Completing outbound calls where requiredOur experienced and supportive leadership team will provide comprehensive training and ongoing support to set you up for success.You'll work across a rotating roster between 8:30am and 6pm.What will make you stand out?
Strong communication skills with the ability to simplify complex informationProblem-solving mindset and ability to show initiativeStrong time management and organisational skillsHigh attention to detail and accuracyAccountability and ability to follow through on commitmentsConfidence using systems and applications (e.g. MS Office)Previous customer service or first contact resolution experience is advantageousWhat's in it for you?
Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:Smart Leave,



an additional week of leave each yearFree lunch every weekUp to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work BonusMake a Difference Days – paid days off to volunteer for the community and environmentSalary packaging and novated leasing benefits (of course!)Free flu vaccinationsEmployee Share PlanGrow with PurposeAt Smart, we're driven by purpose and performance.
We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, transparent goals and success metrics, and growth conversations.Our Commitment to Diversity and InclusionEveryone belongs and is welcome at Smart.
We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.Our commitment to Diversity & Inclusion is reflected in the external recognition we've received, including being named:WGEA Employer of Choice for Gender Equality since ****DCA Inclusive Employer ***********Silver Employer on the Australian Workplace Equality IndexWe're also members of the Reconciliation Action Plan network, with a RAP at Innovate level.Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment.
Candidates must have unlimited Australian work rights to be considered for this role.
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📌 Customer Service Consultant (New South Wales)
🏢 Smartgroup
📍 New South Wales