Competitive salary + 17.5% leave loading + superLead with heart in a fast-paced emergency vet hospitalAccess to training, leadership development, and career progressionCompetitive salary + 17.5% leave loading + superLead with heart in a fast-paced emergency vet hospitalAccess to training, leadership development, and career progressionAbout The RoleWe are seeking an experienced Client Care Manager (CCM) to lead our energetic front-of-house (CCR) team.
This role is pivotal in ensuring a positive, seamless, and compassionate experience for every client — from emergency arrivals to aftercare follow-up.As Client Care Manager, You WillLead and coach a team of Client Care RepresentativesChampion a culture of empathy, accountability, and service excellenceOversee FOH operations including rostering, workflows, and service deliveryDrive referral relationships and community engagementCollaborate with hospital leadership to deliver business growth and exceptional careAbout YouYou're a natural leader who thrives in a fast-paced, client-facing environment and enjoys leading a team with heart and purpose,



whilst ensuring high level of standard in service and customer experience.You'll BringLeadership experience managing a team in a customer-focused environmentHigh-level communication, conflict resolution and coaching skillsProven ability to manage operations and improve service workflowsMarketing or community engagement experience (desirable)Veterinary, medical or emergency services background (advantageous, not essential)Why Join Us?
Competitive wages ($85,******,000) + 17.5% Annual Leave loading + plus superSignificant discounts on pet treatments and productsAccess to our Fitness Passport programA dedicated wellbeing committee offering resources like mental health first aid, flu vaccinations, and wellness podcastsComprehensive Employee Assistance Program (psychology, nutrition, and sleep support)Career development opportunities, including leadership, and management trainingThe ability to grow within the company, with internal promotions and transfers availableFlexible roster structures for improved work-life balancePractical perks like stocked snack cupboards
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📌 Client Care Manager (Canberra)
🏢 Animal Emergency Australia
📍 Canberra