Your new companyThis organisation plays a vital role in delivering safe, reliable, and customer-focused public transport services to the community.
Every day, its teams help people move confidently around their city—whether travelling to work, school, or local destinations.Your new roleAs a Network Officer, you will be a visible frontline presence across the transport network, supporting passengers, promoting protected travel, and ensuring compliance with conditions of travel.
This is a dynamic, people-focused role where no two days are the same.
You will work in pairs or small teams, travelling throughout the network, engaging with hundreds of passengers daily, and balancing strong customer service with compliance and enforcement responsibilities.
Following successful completion of Translink Authorised Person training, you will be appointed as an Authorised Person under legislation.
In this capacity, you will exercise legislative powers to request passenger details and issue warning notices and infringement notices for fare evasion and behavioural offences across the bus network and public transport infrastructure.
You will be expected to apply legislation and policy consistently, even in challenging situations, while always maintaining professionalism, fairness, and respect.Key responsibilities include:Conduct routine ticket inspections and promote compliance with conditions of travelExercise legislative authority to request passenger details and issue warnings and infringement notices where requiredEngage with passengers,



providing clear information on ticketing products and network servicesConfidently manage sensitive or challenging interactions using strong communication and de-escalation skillsMaintain a visible safety and compliance presence onboard services and at transport infrastructureAccurately complete reports and documentation for all enforcement and customer interactionsWork collaboratively with a partner across shifting locations and operational prioritiesParticipate in community engagement activities such as school visits, outreach programs, and local eventsSupport drivers, respond to incidents, and collaborate with stakeholders including Queensland Police when requiredWhat you'll need to succeedStrong communication skills and ability to build rapport with a diverse range of peopleConfidence to remain calm and exercise sound judgement in challenging or confrontational situationsAbility to apply rules, legislation, and procedures consistently and fairlyResilience and professionalism when managing conflict and difficult conversationsGood written skills for reporting and documentationComfort working in a physically active role, spending extended periods on your feet in a dynamic environmentA high level of personal accountability and integrityPre-employment requirements include:medical assessment, psychometric testing, and police check.What you get in returnCompetitive base salary of $85,000 + superannuationPermanent full-time role with predictable rosters4 × 9.5-hour shifts per week on a rotating 4-week rosterNo overnight shifts and only one weekend per monthExtensive paid training, including: First Aid certificationSelf-defence and de-escalation trainingTranslink Authorised Person training leading to formal appointmentFlights and accommodation provided for Sunshine Coast/Brisbane training (if required)
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📌 Network Officer (Townsville)
🏢 Rashi Joshi
📍 Townsville