About the RoleWe have an exciting opportunity for an experienced Senior Guest Services Assistant to join our Operations team at our SPV Village located in Dysart, QLD.Job DescriptionAbout the RoleWe have an exciting opportunity for an experienced Senior Guest Services Assistant to join our Operations team at our SPV Village located in Dysart, QLD.Reporting to site management, this position is responsible for supervising and supporting the Guest Services team while ensuring the smooth day-to-day operation of front office services.
Duties include processing bookings, allocating accommodation, performing check-ins and check-outs, preparing reports, handling retail transactions, and completing general administrative tasks.This is a full-time, permanent position working a rotating 9 days on, 5 days off roster.Key ResponsibilitiesSupervise and support the Guest Services team to ensure efficient daily operationsCoordinate guest arrivals, departures, room allocations and reservations processingPerform check-ins, check-outs and respond to guest enquiries professionally and efficientlyAssist with roster coordination and on-the-job training of Guest Services team membersEnsure reservation data accuracy and compliance with company proceduresPrepare and distribute reports in line with operational requirementsProcess retail transactions and maintain accurate cash handling recordsMonitor stock levels within reception and retail areasBuild positive relationships with guests and clients while resolving issues promptlyMaintain a safe, professional and welcoming environment for guests and team membersAbout YouPrevious experience in a senior guest services,



reservations or front office roleDemonstrated supervisory or leadership experience within hospitality or accommodation servicesExperience using accommodation management systems, preferably RMS9 or similarStrong administration and Microsoft Office skillsExcellent communication and customer service skillsAbility to work in a high-volume, fast-paced environmentStrong organisational, problem-solving and multitasking abilitiesPrevious remote village, mining or resources accommodation experience (desirable)Ability to pass a pre-employment medical and drug & alcohol screeningNational Police Clearance or willingness to obtain oneFull Australian working rightsWhat We OfferPermanent, full-time opportunity9/5 rosterAccommodation and meals provided while on siteAccess to on-site gym, recreation facilities and village amenitiesEmployee rewards, recognition and retail discounts through The Civeo HiveEmployee Assistance Program (EAP) and wellbeing initiativesTraining, development and career progression opportunitiesSupportive team culture with a strong focus on safetyOur Commitment to Diversity, Inclusion & BelongingAt Civeo, we believe that our strength comes from the diversity of our people.
We're committed to creating a secure,



inclusive and welcoming workplace where everyone - regardless of culture, background, gender, identity, age, ability or lived experience - feels valued, respected and able to thrive.We celebrate different perspectives and are dedicated to ensuring equal opportunity across all stages of employment.
Like leading organisations in our industry, we recognise that inclusive teams are safer, more innovative and more effective, and we actively work to remove barriers, mitigate bias and support fair outcomes for all.We are proud to work closely with Traditional Owners and strongly encourage Aboriginal and Torres Strait Islander applicants to apply.About UsCiveo Australia, a division of Civeo Corporation, provides workforce accommodation services globally.
In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia.
In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland.
With more than 40 years of experience, Civeo supports individuals who live and work away from home.We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in.
By actively engaging with Traditional Owners and Aboriginal and Torres Strait Isander Peoples Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.Stay Well.
Work Well.
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📌 Senior Guest Services Assistant I Dysart Spv I 9:5 (Townsville)
🏢 Civeo Australia
📍 Townsville