Are you an organised facilities helpdesk or maintenance coordinator with experience coordinating maintenance, managing work orders and supporting property or facilities teams?
This is an excellent opportunity to join a purpose-driven organisation making a genuine impact across Victoria's housing sector.
We are seeking a Facilities Helpdesk/Maintenance Coordinator to join a well-established property team on a 2-3 month contract covering long service leave, with a proposed start date of 31 July.About the OrganisationThis community-focused housing provider manages more than 300 properties across Victoria and delivers tenancy services for a diverse residential portfolio, including:Transitional housingLong-term social housingIndependent living accommodation for residents aged 55+Major housing development projects that will deliver additional social housing homes.Your recent roleReporting to the Asset Manager, this position sits within the Property Team and provides essential support across maintenance coordination, contractor engagement and facilities helpdesk.
You will be the first point of contact for maintenance requests, helping to ensure works are raised,



tracked and completed in a timely manner.Manage incoming maintenance requests and enquiriesAct as the first point of contact within the facilities helpdesk functionRaise and coordinate urgent and reactive maintenance work ordersAssist with planned maintenance programsLiaise with contractors and service providersProcess invoices and maintain accurate recordsFollow up outstanding works and contractor attendanceCommunicate regularly with stakeholders across metro and regional locationsProvide general administrative support to the property teamWhat you'll need to succeedPrevious experience in property, facilities helpdesk, maintenance coordination or service administrationStrong customer service and stakeholder management skillsConfidence coordinating contractors and managing work ordersExcellent organisational and time management abilitiesHigh attention to detail when processing invoices and maintaining recordsStrong communication skills, both written and verbalExperience using property, maintenance or facilities management systems will be highly regardedWhat you'll get in returnImmediate start opportunityEastern suburbs location close to public transportModern office environmentExposure to a significant systems implementation projectPotential flexibility to work from home 1-2 days per week once established in the roleSupportive and collaborative property teamConvenient access to Box Hill Central and Box Hill Train StationNearby affordable all-day parking optionsWorking HoursThis is a full-time position working a 38-hour week, Monday to Friday, with flexibility to work either:8:00am - 4:00pm, or9:00am - 5:00pm and the possibility of 1-2 days from home once fully trained up
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📌 Facilities Helpdesk (Melbourne)
🏢 Rashi Joshi
📍 Melbourne