Spring Hill Baths is seeking a motivated and hands-on Venue Managerto oversee the day-to-day operations, people, programs, and customer experience at this much-loved community aquatic venue.As part of the City Venue Management (CVM) network, Spring Hill Baths plays an significant role in connecting people through swimming, health, recreation, and community engagement.This is a great opportunity for ahands-on operational leaderwho enjoys being visible in the venue, supporting a team, solving problems, and making sure everything runs safely and smoothly each day.Spring Hill Baths is asmall, community-focused venue, so this role is ideally suited to someone who enjoys being close to the day-to-day operation rather than managing a large or complex facility.
You will be a key point of leadership on site, with responsibility for keeping the venue, team, customers, and operations running effectively.About the RoleAs Facility Manager, you will take responsibility for the day-to-day management and performance of Spring Hill Baths, ensuring the facility operates safely, efficiently, and in line with organisational objectives.This is ahands-on leadership role, with a strong focus on daily venue operations, customer experience, team support, safety, and facility presentation.
You will work closely with the broader CVM network and operational leadership team while taking ownership of what happens on site.Key ResponsibilitiesLead and support the venue team across operations, swim school, customer service, and aquatic programsOversee the day-to-day management of the facility, ensuring a safe, clean, welcoming, and well-presented environment for all patronsBe a visible and approachable leader on site, supporting staff and responding to day-to-day operational requirementsDrive membership, program participation,



and swim school growth through exceptional customer service and community engagementManage day-to-day operational requirements, reporting, and financial performanceEnsure compliance with all legislative, safety, risk management, and child safeguarding requirementsMaintain high standards of pool plant operations, facility presentation, cleanliness, and asset managementBuild positive relationships with local schools, community groups, stakeholders, and customersFoster a positive workplace culture focused on accountability, teamwork, safety, and continuous improvementWork collaboratively with the broader CVM team and seek support where requiredAbout YouYou are apractical, proactive, and people-focused leaderwho enjoys being involved in the day-to-day operation of a venue.You don't need to have managed a large aquatic complex.
In fact, this role will suit someone who is looking for the opportunity to take ownership of asmaller venue and lead from the front.You may currently be working as a senior lifeguard, swim school leader, duty supervisor, assistant manager, facility supervisor, or in a similar operational leadership role and be ready to take the next step in your career.You will be someone who:Enjoys being hands-on and visible in the venueCan confidently take responsibility for day-to-day operations and make decisions when requiredHas strong leadership and team development skillsIs organised, reliable,



and proactive in identifying and resolving issuesHas a strong commitment to safety and delivering an excellent customer experienceCommunicates well with staff, customers, contractors, and community stakeholdersCan work autonomously while knowing when to seek supportIs passionate about swimming, recreation, community, and creating positive experiences for customersWhat You'll NeedCurrent Swim Teacher and Water Safety qualificationFirst Aid and CPR certificationsCurrent Pool Lifeguard certificationValid Blue Card (Working with Children Check)Pool Plant Operator certification (or willingness to obtain)Experience in an aquatic, leisure, recreation, hospitality, or community environmentPrevious experience supervising or leading a team is highly regardedWhy Join Spring Hill Baths?
At City Venue Management, you'll be part of a growing organisation that values people, community, and professional development.
You'll have access to:Career progression opportunities across 40+ aquatic and leisure venuesOngoing leadership and professional development programsFree pool access and discounted swim lessonsAccess to Fitness PassportSupportive networks and experienced operational leadership teamsThe opportunity to make a meaningful impact within your local communityA positive and collaborative workplace cultureOur Commitment to SafetyChild safety is paramount at CVM.
We are unwavering in our commitment to the health, safety, and wellbeing of every person who visits our facilities.
We maintain a safe and supportive environment through robust policies, ongoing training, and proactive safeguarding practices.Our commitment is strengthened through our partnership with Child Safeguard, the leading independent child protection experts in the aquatic and recreation industry.
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📌 Venue Manager (Brisbane)
🏢 City Venue Management
📍 Brisbane