About the companyHenCo Group includes Move Yourself Trailer Hire Australia Pty Ltd and U-Haul Australia Pty Ltd.
Collectively, we are one of the largest national trailer hire companies and are committed to leading the way in innovation, technology and being the leader in our sector of the Hire & Rental industry.
About the roleWe are currently seeking an experienced Customer Support Centre Team Leader to join our team in Cavan working across a 7 day roster .
This position is responsible for leading the day-to-day operations of our Customer Support Centre while ensuring exceptional customer service standards, operational efficiency and team performance.
The successful candidate will need to be self-motivated, organised and possess strong leadership and communication skills.
Core duties and required skills will include, although are not limited to:
Leading and supporting Customer Support Centre team members across daily operations
Ensuring customer enquiries, phone calls and emails are handled professionally and efficiently
Managing customer escalations and assisting with customer resolutions
Monitoring team performance and providing coaching, mentoring and support
Coordinating staffing requirements, shift coverage and daily workflows
Conducting call monitoring and quality assurance reviews
Assisting with onboarding and training of new team members
Maintaining Customer Support Centre procedures, training resources and operational documentation
Completing operational reporting and administrative tasks
Supporting continuous improvement initiatives and process enhancements
Building strong working relationships with customers, site teams, State Coordinators and internal stakeholders
Promoting a professional, customer-focused and positive team culture
About youPrevious experience leading a customer service, contact centre or support team will be highly regarded.




You will possess excellent communication skills, strong organisational abilities and a genuine passion for customer service.
The ideal candidate will demonstrate:
Solid leadership and coaching capabilities
Excellent customer service and problem-solving skills
The ability to manage competing priorities in a fast-paced environment
Strong computer literacy and administrative skills
A positive attitude and ability to work collaboratively with others
The ability to remain calm and qualified when managing customer escalations
A commitment to continuous improvement and achieving operational outcomes
Ability to follow company procedures and Work Health & Safety requirements at all times
Our Values
We don't just list our values—we live them.
At HenCo, we only hireA-playerswho align with our vision and values:
Look after our PEOPLE–Be safe, support each other and make HenCo a place where people want to stay
Make it easy for the CUSTOMER–Take ownership, follow through and deliver a reliable experience every time
Work as one TEAM–We communicate, back each other and get it done together
Build it BETTER– Keep improving, learning and finding better ways to work
Be REAL–Own your stuff – good or bad
If this resonates with you, and you have an outstanding work ethic, and also can work both supervised and unsupervised then we'd love to hear from you.
HenCo Group is an equal-opportunity employer and values diversity in the workplace.Only those successful for interviews will be contacted
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
What's your expected annual base salary?
How many years' experience do you have as a Support Centre Team Leader?
Which of the following Microsoft Office products are you experienced with?
Do you have a current Police Check (National Police Certificate) for employment?
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📌 Customer Support Centre - Team Leader (New South Wales)
🏢 HenCo Group
📍 New South Wales