At TotalFusion Chermside, reception isn't just a desk - it's the heartbeat of the club.
We're on the hunt for a Senior Receptionist who lights up a room, leads from the front, and makes every member feel like a VIP from the moment they walk in.If you're the kind of person who remembers names, anticipates needs, and genuinely loves making someone's day better - keep reading.About usTotalFusion Chermside is a premium fitness and wellness destination - gym, group fitness, allied health, cafe and rooftop bathhouse, crèche and more, all under one roof.
We do wellness properly, and our team is at the centre of it.The roleAs our Senior Receptionist, you'll lead and inspire the reception team to deliver a five-star experience every single shift.
You'll set the tone at the front of house, keep our standards high, and make sure every member and guest feels genuinely welcome from hello to goodbye.What you'll be doingLeading, coaching and motivating the reception team to smash their KPIs and budgetsDelivering an exceptional experience to every prospect, new member and regularGreeting members by name and turning every interaction into a positive oneOnboarding new members - app setup, tags, photos, the worksTraining the team on all SOPs and upskilling them as you spot the needRunning quick daily catch-ups with the Ops Manager / General Manager to set the day's focusHandling enquiries, bookings, payments and emails across reception,



day spa and allied healthManaging overdue accounts and compliance with care and professionalismKeeping the database spotlessPromoting retail products, club programs and promotionsWhat you'll bringPrevious reception or customer service experience (leadership experience is a bonus)A genuine belief that outstanding service is the key to everythingCurrent First Aid and CPR certificates (or the willingness to obtain them)Strong written and verbal communication skillsSharp attention to detail and cool-headed problem solvingThe confidence to approach members and lead your team by exampleGreat organisation and time managementHonesty, integrity and a positive approach to changeQualifications:Proven experience as a receptionist or in a similar administrative role.Strong organisational and multitasking skills.Excellent verbal and written communication skills.Proficiency in Microsoft Office Suite and office management software.Ability to work independently and as part of a team.Strong attention to detail and problem-solving skills.A skilled appearance and demeanour.Company OverviewAre you passionate about fitness, sales, allied health, wellness, beauty therapy, dog grooming, hospitality, customer service, or leadership?
At TotalFusion, we are dedicated to creating an intentional environment so you thrive in your career.
Our uniquely diverse workforce prioritises the progression, development, and culture of our people and teams.
At TotalFusion, career growth is at the core of our mission.
Explore current job openings and elevate your career with TotalFusion.
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📌 Senior Receptionist (Brisbane)
🏢 Rgit Australia
📍 Brisbane