You are an experienced and collaborative leader who builds robust relationships and works effectively across organisational boundaries.
You bring people together around shared priorities and can lead a complex team with a diverse remit to deliver cohesive outcomes.
You are curious and prepared to try new approaches, using evidence and sound judgement to learn, adapt and improve.
You can prioritise effectively, respond with agility as needs change, and maintain a clear focus on high-quality outcomes.
You will be motivated by the opportunity to shape inclusive and distinctive Library experiences that strengthen student belonging, participation and connection to UTS.
About the UTS Library
Central to the UTS experience and located at the heart of the city campus in one of the world's top young universities, we provide welcoming spaces and services for students and staff to discover and share knowledge, and to learn and explore together.
We play a vital role in preparing students for a lifetime of learning and supporting staff as they increase the global impact of their research.
See it for yourself in this short video
Why work with us?
Be part of a team of creative, committed experts
Enjoy flexible working conditions
Learn recent skills - continued staff development is a personal focus we are proud of
Broaden your experiences - we never shy away from piloting recent ideas to ensure we meet the demands of the dynamic world of higher education
Join a great workplace culture in an outstanding location, collaborating on a diverse range of projects across the Library and University
Why your role is important
The Manager, User Experience provides leadership for the Library's overall client experience, ensuring that Library clients encounter the Library as a cohesive, welcoming and enabling part of their UTS experience.
The role leads integrated experience strategies across physical spaces, digital touchpoints, engagement programs, services and communications, with a particular focus on strengthening students' sense of belonging,



connection and success through their engagement with the Library.
The User Experience department leads client engagement, experience review and design, informal learning space activation, events, student onboarding, cultural and creative programming, and client insight activities.
Through these functions, the department contributes to a distinctive, inclusive and memorable Library experience.
Key responsibilities
Manage a diverse and complex functional unit, including responsibility for financial and human resources.
Leverage data to analyse and make recommendations that shape and support innovation and decision-making at a corporate and strategic level.
Identify and grow key relationships with internal and external strategic partners and University stakeholders, influencing and negotiating to ensure positive outcomes on behalf of the Library.
Develop and manage a high performing department that collaborate effectively with other departments and units to improve and deliver high quality client services.
Provide leadership for the Library's overall client experience, ensuring cohesive, inclusive and high-quality experiences across spaces, services, programs, communications and digital touchpoints.
Lead high-impact engagement programs, events, creative and cultural initiatives, client insight activities, and informal learning space activation that strengthen student belonging, participation and connection.
Lead Library experience improvement and service maturity across physical and digital environments through evidence-informed practice, experimentation, evaluation and consistent service quality standards.
You have (selection criteria)
Demonstrated ability to lead inclusive,



high-quality client experiences across physical, digital and service environments, including spaces, services, programs, communications and digital touchpoints.
Proven experience developing and delivering engagement programs, events, creative or cultural initiatives, or learning space activations that strengthen student belonging, participation and connection.
Demonstrated ability to improve services and experiences through evidence-informed practice, client insight activities, experimentation, evaluation and consistent service quality standards.
Excellent interpersonal, verbal, and written communication skills that enable significant engagement, collaboration and partnership building with all Library stakeholders in both face-to-face and online environments.
Remuneration
Base Salary Range: $146,657 to $153,642 (HEW 9)
This role attracts 17% superannuation (pension) in addition to the base salary.
UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, generous parental leave and salary packaging opportunities.
This position is full-time and appointment will be made on a continuing basis.
UTS prioritises safety, respect, and inclusion for every member of our community.
In support of this, and in line with our statutory obligations under the National Code to Prevent and Respond to Gender-Based Violence ****, all prospective employees must declare any past investigations relating to gender-based violence.
Employment at UTS is contingent upon completion of this declaration, and, where necessary, assessment of any identified risk factors.
We appreciate your role in upholding the standards and behaviour expected of our community.
Applicants must have current and valid work rights in Australia.
The successful candidate will be required to obtain a Working with Children check prior to commencing employment.
This will require various proof of identity documents - further details available on the Office of the Children's Guardian website.
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📌 Manager, User Experience (New South Wales)
🏢 University Of Technology Sydney
📍 New South Wales