A growing national cleaning and facility services company is seeking an experienced Business Operations Manager to lead its Business Support team and work directly with the CEO.This is a newly evolving role within the business, offering the successful candidate the opportunity to work closely with the CEO to define its structure, priorities and future direction.The most important requirement is proven people-management capability.
We need a confident and accountable leader who can step in, manage a team, improve performance and ensure people and processes work effectively together.The role will have broad exposure across business support, finance administration, client success, compliance, reporting and senior management coordination.About the RoleReporting directly to the CEO, the Business Operations Manager will lead the Business Support team and oversee the systems, processes and reporting that support the broader organisation.You will ensure the team has clear responsibilities, priorities and performance expectations.
You will step in when support or direction is required, resolve workflow issues and hold team members accountable for delivering accurate and timely outcomes.Working closely with the CEO and senior managers, you will help connect the different areas of the business and ensure actions, information and decisions are communicated and followed through.This role is still emerging as the business continues to grow.
You will need to be comfortable working through its development with the CEO, identifying what the business needs and helping build the processes, structure and reporting required to support its next stage.Key ResponsibilitiesLeading, supporting and developing the Business Support teamEstablishing clear responsibilities, priorities and performance expectationsAllocating workloads and ensuring tasks are completed accurately and on timeConducting regular team meetings, performance discussions and one-on-one reviewsCoaching team members and identifying training and development requirementsAddressing performance, accountability or communication concerns promptlySupporting recruitment, onboarding, probation reviews and team developmentBuilding a positive, accountable and high-performing team cultureStepping into day-to-day management matters when additional leadership is requiredBusiness Operations and ProcessesOverseeing the daily workflows and priorities of the Business Support functionReviewing and improving internal systems, procedures and reportingEnsuring processes are documented, communicated and consistently followedIdentifying inefficiencies,



risks and gaps across the businessWorking with managers to implement practical business improvementsManaging Monday.com boards and ensuring reporting remains accurate and currentMonitoring outstanding actions and ensuring matters are followed through to completionSupporting the implementation of new systems, processes and business initiativesFinance and Commercial SupportSupporting finance administration and internal financial processesMonitoring quotations, purchase orders, job orders and invoicing workflowsAssisting with month-end reporting and ensuring required information is providedWorking with the finance team to identify outstanding actions, information or approvalsMonitoring workflow compliance between finance, operations and business supportSupporting the CEO with commercial reporting and business performance informationEnsuring financial records and supporting documentation are complete and accurateClient Success and CommunicationMonitoring client feedback, service requests and outstanding commitmentsSupporting the preparation of client reports, contract reviews and meeting documentationCommunicating professionally with clients when requiredEnsuring client concerns and agreed actions are assigned and followed throughSupporting senior managers with client communication and relationship managementReporting on client satisfaction, service performance and emerging risksHelping ensure the business delivers a consistent and qualified client experienceCompliance and GovernanceManaging and monitoring the company's compliance obligationsEnsuring required licences, certifications, records and business documentation remain currentSupporting internal and external auditsWorking with relevant managers to maintain workplace, quality, safety and environmental requirementsMonitoring compliance actions and ensuring corrective items are completedMaintaining accurate policies, procedures, registers and supporting evidenceEscalating business risks or non-compliance matters to the CEOExecutive and Senior Management SupportWorking directly with the CEO to manage business priorities and emerging requirementsSupporting the CEO in coordinating senior managers and their teamsPreparing management reports, meeting agendas, action plans and business updatesFollowing up decisions and actions arising from leadership meetingsImproving communication and accountability across departmentsProviding the CEO with clear, accurate and timely informationHandling confidential and sensitive business matters with complete discretionActing as a dependable link between the CEO,



senior managers and support teamsWhat We're Looking ForProven experience leading and managing an administration, business support or shared-services teamStrong people-management skills, including coaching, delegation, accountability and performance managementThe confidence to step into challenging situations and provide clear directionExperience improving business systems, processes and team workflowsStrong commercial awareness and an understanding of how different business functions work togetherExperience supporting finance administration, reporting or commercial processesStrong written and verbal communication skillsThe ability to communicate confidently with clients, employees and senior managersExcellent organisation and the ability to manage competing prioritiesA proactive, solutions-focused approach and a willingness to take ownershipStrong attention to detail and a commitment to accurate reportingThe ability to analyse information, identify gaps and recommend improvementsConfidence learning new systems and adapting as the position developsExperience with Monday.com, MYOB, Microsoft Office or similar business platforms would be highly regardedExperience in cleaning, facilities management or another service-based business would be advantageous but is not essentialAbsolute professionalism, reliability and discretionThe Right PersonYou may not have previously held responsibility for every area included in this position.
What matters most is that you are an experienced people leader who can bring structure, accountability and consistency to a busy team.You will be comfortable working in an evolving environment where not every process has already been defined.
You will work alongside the CEO to understand the business, identify its needs and shape the role as the company continues to grow.You will know when to take ownership, when to involve others and when to elevate a matter.
You will be practical, resilient and willing to work through challenges until the right outcome is achieved.What We OfferA senior and trusted role reporting directly to the CEOThe opportunity to lead and develop an important business support functionGenuine input into how the role and department evolveBroad exposure across people, finance, clients, compliance and business operationsThe opportunity to improve systems and influence how the business operatesA supportive, hardworking and high-energy team environmentProfessional development and future career progressionA full-time, Monday-to-Friday position based in MelbourneTravel around Australia visiting out clients and staffWe are an equal opportunity employer and welcome applications from people of all backgrounds.
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📌 Business Operations Manager (Melbourne)
🏢 Recognized
📍 Melbourne