Client Service Manager - Warehouse & FulfilmentThe Consortium Clemenger | Truganina, VIC | Full TimeAt The Consortium Clemenger, we're passionate about delivering exceptional customer experiences through innovative logistics, fulfilment and brand activation solutions.
We're looking for an experienced Client Service Manager to take ownership of a portfolio of key clients, ensuring outstanding service delivery while driving commercial performance, operational excellence and team success.This is an exciting chance for a commercially minded relationship leader who thrives in a fast-paced environment and enjoys partnering with clients and internal teams to deliver outstanding results.About the RoleYou'll be the strategic and operational lead for your client portfolio.
You'll build solid client partnerships, identify opportunities to create value, and ensure projects and programs are delivered on time, on budget and to the highest standard.You'll act as the key point of contact for your clients while collaborating closely with operations, finance and support teams to achieve exceptional business outcomes.What You'll Be DoingBuild and maintain trusted relationships with key client stakeholdersLead regular business reviews and performance discussionsUnderstand client objectives and deliver tailored solutionsIdentify opportunities to improve client outcomes and grow partnershipsAct as the primary escalation point for client mattersClient LeadershipBuild and maintain trusted relationships with key client stakeholdersLead regular business reviews and performance discussionsUnderstand client objectives and deliver tailored solutionsIdentify opportunities to improve client outcomes and grow partnershipsAct as the primary escalation point for client mattersOperational ExcellenceOversee the end-to-end delivery of client programs and initiativesCoordinate cross-functional teams to meet service and quality standardsMonitor project milestones, risks and performance metricsDrive continuous improvement and operational efficienciesEnsure processes and governance requirements are consistently metCommercial PerformancePrepare and review quotations, pricing and commercial proposalsMonitor revenue, profitability and portfolio performanceAnalyse commercial data to identify trends, risks and opportunitiesSupport budgeting and forecasting activitiesEnsure accurate invoicing and financial reconciliation processesPeople LeadershipCoach, mentor and develop team membersFoster a high-performance, accountable and collaborative cultureSupport workforce planning and resource allocationLead performance and development conversationsChampion The Consortium Clemenger's IMPACT valuesAbout YouYou will be a confident relationship builder with strong commercial acumen and the ability to balance strategic thinking with hands-on execution.You'll bring:Experience in Client Services, Account Management, Customer Success, Logistics,



Fulfilment or related industriesA proven track record managing key client relationships and delivering outstanding customer outcomesStrong financial and commercial understanding, including pricing and profitability managementExceptional stakeholder management and influencing skillsStrong analytical and problem-solving capabilitiesExperience leading and developing high-performing teamsAdvanced communication and presentation skillsIntermediate to advanced Microsoft Excel and PowerPoint skillsWhy Join Us?
At The Consortium Clemenger, you'll join a collaborative and values-driven business where your contribution makes a real impact.We offer:A supportive and inclusive team cultureOpportunities for professional development and growthExposure to a diverse portfolio of leading clientsA dynamic and fast-paced environment where innovation is encouragedThe opportunity to influence business outcomes and build long-term client partnershipsAdditional InformationThe Consortium Clemenger is committed to providing a safe, diverse and inclusive workplace.
As part of our recruitment process, applicants must have the legal right to work in Australia and will be required to complete identity and work rights verification checks.
Police Checks may also be required depending on the nature of the role.
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📌 Client Service Manager - Warehouse & Fulfilment (Melbourne)
🏢 The Consortium Clemenger
📍 Melbourne