Lead training quality across five Melbourne training centresDevelop Trainer Team Leaders and Trainers through practical, visible leadershipA senior role with genuine authority to improve training and assessmentAre you ready to lead trainers and improve the quality of vocational education?
Start Training is looking for an experienced Training Manager—or an accomplished Trainer ready to take the next step into leadership—to oversee the quality and consistency of training and assessment across our organisation.This is not a desk-only position.You will be a visible leader across our five Melbourne training centres, working directly with Trainer Team Leaders, Trainers and operational staff.
You will observe training and assessment, coach people, identify emerging risks and ensure issues are followed through to a verified resolution.This role requires someone who can build strong relationships while maintaining clear standards and accountability.
You will support trainers to perform at their best, but you must also be prepared to intervene when training, assessment, safety or student outcomes are at risk.About Start TrainingStart Training is a well-established Registered Training Organisation delivering practical, industry-focused training across Melbourne and at client workplaces.We are committed to providing students with safe, consistent and high-quality training that prepares them for real workplace requirements.With five training centres, a diverse course scope and a large team of trainers, we are seeking an experienced leader to strengthen trainer development, assessment quality and operational oversight across the organisation.About the roleReporting to the General Manager, the Training Manager will be accountable for the day-to-day quality, consistency and integrity of training and assessment across Start Training.You will lead and support our Trainer Team Leaders and Trainers and operate a risk-based trainer oversight program incorporating live observations, assessment reviews, coaching, moderation, professional development and performance management.You do not need to be the technical expert in every course.
You will, however, be expected to recognise risk, obtain appropriate specialist advice and take ownership of issues through to resolution.Your responsibilities will includeLeading, coaching and supporting Trainer Team Leaders and Trainers across all Start Training locationsBuilding trusted and productive relationships through regular face-to-face engagementEstablishing and maintaining a risk-based trainer and assessor oversight programEnsuring new and provisional trainers are properly inducted, observed and approved before undertaking unsupervised delivery or assessmentConducting and coordinating live training observations, practical assessment observations and assessment evidence reviewsMonitoring higher-risk trainers and increasing oversight where complaints, audit findings,



performance concerns or new course approvals indicate additional riskEnsuring Trainer Team Leaders complete scheduled observations, file reviews, coaching and follow-up activitiesIdentifying poor or inconsistent training and assessment practices and implementing timely corrective actionCoaching trainers to improve delivery, assessment decisions, recordkeeping and professional capabilityAddressing repeated performance concerns through clear expectations, improvement plans and formal performance management where requiredInvestigating training and assessment complaints, incidents and identified non-complianceImplementing actions arising from internal audits, external audits, validation, complaints and regulatory findingsEnsuring trainers understand and implement changes to training and assessment resourcesCoordinating trainer induction, onboarding, professional development and vocational currency activitiesEnsuring trainers have the equipment, resources, information and operational support needed to deliver quality trainingMonitoring training facilities, equipment, maintenance, safety documentation and site readinessSupporting the coordination and quality of training delivered at client sitesImproving communication between Trainers, Sales, Compliance and operational teamsReporting to the General Manager on trainer performance, emerging risks, corrective actions and overdue activitiesReviewing courses, systems and processes to improve efficiency, consistency and student outcomesWorking with the Compliance TeamThe Training Manager and Compliance Team will work closely together while maintaining clearly defined responsibilities.The Training Manager will own the operational quality of training and assessment, trainer performance and the implementation of corrective actions.The Compliance Team will provide regulatory advice, conduct independent monitoring and audits, and verify that corrective actions have been implemented effectively.This separation ensures trainers receive practical support and direction while Start Training retains independent compliance assurance.About youYou may already be an experienced Training Manager, Trainer Team Leader or operational leader within vocational education.Alternatively, you may be a highly experienced Trainer and Assessor who is regularly approached by others for advice and is ready to move into a broader leadership position.You will be supportive and approachable, but also confident enough to set expectations, make difficult decisions and hold people accountable.To succeed in this role,



you will needExtensive experience within vocational education and trainingA strong understanding of competency-based training and assessmentSound knowledge of the Standards for RTOs and applicable regulatory requirementsDemonstrated experience monitoring and improving training and assessment qualityExperience conducting trainer observations, assessment reviews, moderation or validation activitiesThe ability to recognise poor assessment practices and implement effective corrective actionExperience leading, coaching or mentoring Trainers and AssessorsThe confidence to conduct explicit, constructive and sometimes difficult performance conversationsStrong people and relationship-building skillsPractical problem-solving and decision-making abilityThe ability to balance trainer support with standards and accountabilityStrong organisational skills and the ability to manage competing prioritiesA record of following issues through to completion and verifying that improvements are effectiveA current trainer and assessor credential accepted under the applicable VET Credential Policy, such as TAE***** or a recognised equivalentA valid driver licence and willingness to travel regularly between Start Training locationsHighly regardedDiploma-level Training and Assessment qualificationExperience responding to regulatory audits or implementing rectification plansExperience within high-risk work, construction, traffic management or plant and equipment trainingWorkSafe assessor authorisation or experience working with WorkSafe requirementsExperience developing or reviewing training and assessment resourcesExperience managing training facilities, equipment and multi-site operationsA leadership role for someone who wants to be involvedThis position is suited to someone who enjoys being where training happens.One day you may be observing a practical assessment and coaching a trainer.
The next day you may be supporting a Trainer Team Leader with a performance concern, addressing an equipment issue, reviewing a student complaint or ensuring an audit action has been properly implemented.You will be expected to listen carefully, use sound judgement, communicate clearly and take ownership of finding and implementing solutions.The role operates across our five Melbourne training centres:Ferntree GullyClayton SouthCarrum DownsCampbellfieldSunshine WestRegular travel between these locations and occasional attendance at client sites are essential requirements of the role.This is an opportunity to:Take on a meaningful leadership role with genuine influenceShape training and assessment quality across a growing RTOLead and develop experienced Trainer Team Leaders and TrainersWork closely with senior operational, compliance and sales leadersIntroduce practical improvements that benefit trainers and studentsHelp identify and resolve risks before they become significant problemsBuild your leadership career while remaining connected to training delivery
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📌 Rto Trainer Manager (Melbourne)
🏢 Start Training
📍 Melbourne