As Care Operations & Quality Manager, you'll lead a team of five Service Coordinators, own our clinical governance and compliance architecture across NDIS and Support at Home, and drive measurable improvement in fulfilment and care consistency — using data, not instinct.
You'll shape how our internal systems support frontline compliance and participant outcomes, and hold the operational relationship with our growing partner network.
You report directly to our CEO.Key responsibilitiesLead, manage, and develop a team of five Service Coordinators — performance management, onboarding, and professional developmentSet the standard for how the team works: coordination rhythm, care note quality, escalation discipline, and participant communicationOwn fulfilment rate, care consistency scores, LMC rate, and no-show rate as your primary operational KPIsDiagnose performance gaps using operational data — identify root causes, build SOPs with clear targets, and own the improvement trajectory after launchBuild and maintain rostering SOPs by funding type (NDIS vs Support at Home) and roster type (ad hoc vs ongoing)Manage participant intake from referral acceptance to active service — care plan initiation, service agreement execution, and budget activationMonitor participant budget utilisation across both programs, flagging risk proactively before it becomes a problemOwn the operational layer of our AP partner network — 50+ Support at Home and 10+ NDIS Support Coordinator partnershipsBuild and maintain Homage's clinical governance framework — all policies and procedures across our NDIS and Support at Home registration scopeOwn NDIS practice standard self-assessment and audit readiness across all registered groups — including high-intensity supports and behaviour support plan implementation obligationsAbout youCurrent AHPRA registration as a Registered Nurse or Allied Health Professional5+ years in a senior leadership role within NDIS, aged care, or community healthDeep working knowledge of NDIS Practice Standards and incident reporting obligationsExperience managing clinical staff — supervision, scope of practice, and AHPRA complianceTrack record of building clinical policies, SOPs, and governance frameworks — not just inheriting themStrong data literacy — able to convert operational data into root cause diagnoses and measurable improvement targetsFull working rights in Australia; NDIS Worker Screening Check (or willingness to obtain)Experience with the Support at Home program, including transition from Home Care Packages (desirable)Knowledge of high-intensity supports (registration group ****) and Behaviour Support Plan implementation as an implementing provider (desirable)Concurrent experience managing NDIS and aged care funding streams simultaneously (desirable)ESOP — you'll have a stake in the value you help buildHybrid working — 3 days in our Melbourne CBD office, 2 days from homeDirect CEO access — genuine influence at leadership level, not a seat at the end of the tableClear pathway — as Homage scales nationally, this role grows with itAnnual salary review and a modern approach to performance managementEAP — Employee Assistance ProgramAbout usHomage is a tech-enabled care provider helping Australians with disability and ageing needs live well at home.
We work across NDIS and the new Support at Home program, combining smart technology with deeply human support.
We're growing quick,



and the engine that powers our care delivery needs a senior leader to own it.Homage is an award-winning personal care solution that combines curated and trained care professionals with smart technology to manage and provide on-demand holistic home and community-based caregiving to seniors and adults, allowing them to age and recover with grace, control and dignity.Homage is an award-winning personal care solution that combines curated and trained care professionals with smart technology to manage and provide on-demand holistic home and community-based caregiving to seniors and adults, allowing them to age and recover with grace, control and dignity.Homage is an award-winning personal care solution that combines curated and trained care professionals with smart technology to manage and provide on-demand holistic home and community-based caregiving to seniors and adults, allowing them to age and recover with grace, control and dignity.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?
What's your expected annual base salary?
How many years' experience do you have as a Quality Manager?
How much notice are you required to give your current employer?
Do you have a current NDIS Worker Screening Check?
Do you have a current nursing registration from the Australian Health Practitioner Regulation Agency (AHPRA)?
Do you have Positive Behaviour Support experience?
How many years' experience do you have as an NDIS Manager?
How many years' experience do you have as a Clinical Governance Manager?
Do you have management experience in the healthcare services industry?
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📌 Care Operations & Quality Manager (Melbourne)
🏢 Homage Australia
📍 Melbourne