Full Time, Permanent position located in Fitzroy close to the CBD and public transport.
Lead a dedicated team providing compassionate care to people experiencing homelessness.About the RoleAn exciting opportunity exists for an experienced and compassionate Personal Care Supervisor to join The Cottage, part of St Vincent's Hospital Melbourne's Health Care for the Homeless (HfTH) program.
The Cottage is a unique five-bed health facility providing nursing and personal care within a welcoming, home-like environment for people experiencing homelessness who have complex health and psychosocial needs.
As Personal Care Supervisor, you will provide day-to-day leadership and operational oversight of The Cottage, ensuring patients receive safe, responsive and person-centred care.
Working closely with the Cottage Care Coordinator/Registered Nurse and the broader multidisciplinary team, you will oversee service delivery, staffing, referrals, occupancy, resources and operational requirements.
This is a rewarding opportunity for an experienced health or community services professional who is passionate about supporting vulnerable members of the community and creating an environment where dignity, safety and holistic care are at the centre of everything we do.Classification: IN37 - IN39 ($64,****** - $73,****** per annum).
ResponsibilitiesService Delivery & Patient CareEnsure the delivery of a safe, effective and responsive service for patients of The CottageWork alongside the Cottage Care Coordinator/Registered Nurse to triage referrals and coordinate admissions and occupancyProvide clinical, practical and therapeutic support to patients as required and within scope of practiceSupport staff with resident management practices and provide guidance and training where requiredEnsure clinical documentation, observations and handovers are completed accurately each shiftMaintain and promote patient privacy, dignity and confidentiality at all timesRespond to complaints or concerns escalated by staff and seek support from the Psychosocial Manager where requiredTeam LeadershipProvide day-to-day leadership, guidance and support to Cottage staffCoordinate staffing and rosters to support safe, high-quality care and effective use of resourcesLead recruitment activities,



including oversight of position descriptions and onboardingEnsure new team members receive a comprehensive orientation to the operations and philosophy of The CottageSupport staff to maintain required credentialing, scope of practice, performance review requirements and appropriate supervisionProvide immediate staff debriefing following challenging situations and facilitate access to additional support where appropriateCoordinate regular team meetings that encourage staff participation and effective communicationOperations & Continuous ImprovementOversee the day-to-day operations and maintenance of The Cottage, including equipment, food services, cleaning programs and consumablesMonitor expenditure and identify opportunities to maintain cost-effective meal provision, dietary supplements, groceries and other resourcesRegularly review local policies and procedures to ensure alignment with organizational standards, objectives and valuesIdentify and implement service improvements, evaluations and innovations that support broader Health Care for the Homeless prioritiesMaintain effective relationships and communication with internal and external stakeholdersComplete routine administrative activities required for the effective operation of the serviceAbout YouYou are an experienced and compassionate health or community services professional who can confidently lead a team while maintaining a strong focus on person-centred care.You will bringA Certificate IV, Diploma or higher-level qualification in one of the following areas: Aged Care, Mental Health, Alcohol and Other Drugs (AOD), Home and Community Care, Disability NursingStrong leadership, communication and interpersonal skillsThe ability to support and guide staff working with patients who have complex health and psychosocial needsStrong organisational skills and the ability to coordinate competing operational prioritiesA commitment to providing respectful,



trauma-informed and person-centred careThe ability to work collaboratively with multidisciplinary teams and internal and external stakeholdersWhat We OfferSalary packaging to increase your take-home payA monthly Accrued Day Off (ADO) for full time employeesAccess to Fitness Passport Employee wellbeing initiatives and programsConfidential, solutions-focused employee counsellingOngoing professional development and career opportunitiesEmployee discounts and promotions through the St Vincent's FoundationA supportive environment that encourages work/life balanceA convenient Fitzroy location close to public transport, cafés and the Melbourne CBDA culture of continuous learning and improvementAbout The Cottage – Health Care for the HomelessThe Cottage forms part of St Vincent's Hospital Melbourne's Health Care for the Homeless (HfTH) program, which brings together services supporting people who are experiencing, or at risk of, homelessness.
The program aims to better integrate and coordinate existing St Vincent's services while developing innovative models of care that respond to the complex needs of this patient population.
The Cottage is a five-bed health facility located within a home-like terrace house setting, providing personal and nursing care for people experiencing homelessness.
Patients may have a range of complex needs associated with homelessness, substance use, mental health, disability, complex aged care needs and family violence.
The service aims to address patients' physical, social and emotional needs within an environment centred on safety, dignity, respect and holistic care.Working at St Vincent'sSt Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service providing a diverse range of adult clinical services.
Our work is guided by our values of Compassion, Justice, Integrity and Excellence.Diversity and InclusionWe encourage applications from people of all backgrounds and abilities.
Inclusion is fundamental to our mission, and we value the diversity that reflects the communities we serve.We encourage applications from Aboriginal and Torres Strait Islander Peoples.Please visit our website for further information regarding Aboriginal and Torres Strait Islander Employment at St Vincent's Hospital Melbourne.Other InformationSuccessful applicants may therefore be required to meet mandatory immunisation requirements, including annual influenza vaccination.Closing Date: 26 October *******:59pm
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📌 Team Leader _ The Cottage (Melbourne)
🏢 St Vincent's Health Australia
📍 Melbourne