MASPRO is looking for a highly organised and experienced customer-focused Sales Support & Customer Service Coordinator to join our well established Sales team based in Kewdale, WA.
This is a hands on role at the centre of day-to-day sales operations.
You will help ensure customer enquiries, quotations, orders, delivery updates and sales administration are managed accurately, efficiently and professionally.
Working closely with the Sales team as well as Warehousing, Inventory, Production and other internal stakeholders, you will play an important role in keeping information flowing, customers informed and orders progressing from enquiry through to delivery.Key responsibilitiesProcess customer enquiries, quotations and sales orders accurately and efficientlyManage and monitor the shared Sales inbox, ensuring customer requests and outstanding actions are followed upCoordinate customer orders from receipt through to dispatchProvide customers with accurate updates regarding ETAs, order status, delivery timeframes and product availabilityAssist with returns, warranties, RMAs, replacement orders and other customer requestsMaintain accurate customer, pricing, order and sales information within company systemsPrepare invoices and associated sales documentation as requiredLiaise with Sales, Warehousing, Inventory, Production and Logistics to resolve issues and meet customer commitmentsMonitor backorders, freight requirements and shipment issuesPrepare regular weekly and monthly sales reports and assist with forecasting activities.About youPrevious experience in sales administration, customer service, order processing or a similar coordination roleStrong data entry skills with excellent accuracy and attention to detailConfidence dealing directly with customers by phone and emailStrong written and verbal communication skillsThe ability to organise your workload,



manage competing priorities and follow actions through to completionA proactive approach to resolving customer and operational issuesExperience preparing or collating reports and working confidently with dataGood Microsoft Office skills, particularly Excel and OutlookExperience using an ERP and/or CRM system - M1 highly beneficial as well as Hubspot will be highly regarded.Experience working with processes and identifying ways they can be improvedAbout usMASPRO is proudly Australian owned, designing and manufacturing high-performance drill components that outlast and outperform industry standards.
We support the hard rock mining industry.
We thrive on grit, passion and humility, embracing challenges with a solutions-focused mindset.
Innovation drives us, collaboration fuels us, and our commitment to quality sets us apart.Join an Australian-owned business experiencing robust growthBecome an important part of a Sales team supporting customers across Australia and internationallyWork closely with multiple areas of the business and develop a broad understanding of operationsHave the opportunity to improve processes rather than simply follow themAccess training, upskilling and professional developmentEnjoy birthday leave and access to our Employee Assistance ProgramWhen you join MASPRO, you become part of a team that backs each other, takes ownership and keeps looking for better ways to work.Our values — ALL IN, BE INVESTED and ADAPT FAST — guide how we work together and how we support our customers.If you are an organised, proactive customer service professional who enjoys keeping things moving and getting the details right, we would welcome your application.Technology, including AI-assisted tools, may be used to support aspects of our recruitment process.
All hiring decisions are made by human reviewers.MASPRO is an Equal Opportunity Employer that welcomes applications from all backgrounds and abilities.
Essential pre-employment checks will be conducted and may include drug and alcohol screening.
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📌 Sales Support And Customer Service Coordinator (Perth)
🏢 Maspro
📍 Perth