Job DescriptionAs a Customer Service Specialist with BankSA, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals.
You will refer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings.
This rewarding role blends sales and customer service and holds accountability for sales and referral targets – all with an uncompromising commitment to empowering our customers to make the most of their money!
This is a full time, branch-based role and the schedule is – Monday/Wednesday 8.15am-*****pm and Tuesday/Thursday/Friday 8.15am-*****pmWhat do I need?
Banking experience is ideal, but not essential – your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your successStrong experience in a customer-facing / phone-based sales roleResilience, tenacity, and an ability to flex – no two days and no two customers are ever the same!
Proven experience of achieving performance KPIs with an uncompromising commitment to delivering an exceptional customer serviceComfortable when working with numbers and adept at navigating multiple systemsNo banking experience?
No problem.
At Westpac Group,



we're committed to your success from day one.
You will receive comprehensive training on our banking products and services, and our supportive team will provide hands‐on guidance and resources to help you master everything you need to flourish in your new role.
We're here to empower you with the knowledge and skills to thrive and advance your career with us!
Why join us?
Special offers on banking products and discounts from top brands, including generous employee‐only mortgage rates!
A variety of leave options including Culture, Lifestyle and Wellbeing leaveTailored learning and development opportunities to help your grow your career within the bankLots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiativesWe're all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, Sustainability and Flexibility' section.
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📌 Customer Service Specialist - Mount Barker (South Australia)
🏢 BankSA
📍 South Australia