Our client is a global, AI-powered GovTech SaaS vendor undergoing continued expansion across ANZ, North America & EMEA.
Backed by private investment and with a clear global growth strategy, the business is continuing to invest across its GTM organisation, with Customer Success playing a critical role in driving adoption, retention and long-term customer value.
CherryPeople has been engaged on an exclusive basis to support this ongoing global GTM build across Sales, Account Management, Customer Success and Onboarding.
The Opportunity
This is a hands-on Customer Success Manager role responsible for managing an established portfolio of government customers across ANZ.
You'll own the customer relationship post-sale, helping customers get maximum value from the platform while driving adoption, engagement and retention across your portfolio.
It's a high-volume Customer Success environment, so you'll need to be comfortable managing a sizeable customer base while still building meaningful relationships and understanding the different stakeholders, priorities and challenges that exist within government.
You will:
Own and manage an established portfolio of customers across ANZDrive product adoption, engagement and long-term customer valueBuild strong relationships across government and public-sector stakeholdersLead QBRs, customer meetings and success planningMonitor customer health and proactively identify churn or renewal riskIdentify potential growth opportunities and partner with Account Management on expansionWork cross-functionally with Account Management, Product,



Support and OnboardingAdvocate internally for customers and ensure feedback reaches the right teamsManage multiple customer priorities in a rapid-moving SaaS environmentUse customer data, product usage and AI-enabled tools to improve engagement & account planning
The Benefits
You'll be joining a growing global SaaS business where Customer Success is a critical part of the wider GTM function.
They offer:
Competitive base salary + superPerformance-based bonusTrue flexible workingHealth, Vision, Life, Dental, Wellness benefitsGenerous parental leave & annual leaveGenuine career development as the global GTM team continues to scale
The Requirements
We're looking for a customer-focused SaaS professional who can combine strong relationship management with the organisation and discipline required to manage a sizeable portfolio.
You'll likely bring:
2+ years' experience in SaaS Customer Success or a similar post-sales roleExperience managing a portfolio of customers and recurring revenueStrong understanding of adoption, retention, customer health and renewal managementConfidence running QBRs and engaging multiple customer stakeholdersStrong organisational skills and the ability to manage a high volume of customer activityA proactive approach to identifying and managing customer riskStrong cross-functional collaboration across Sales, Product, Support and other GTM teamsExperience working with Public Sector or other complex stakeholder environmentsAn interest in using AI and technology to improve productivity and customer outcomes
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📌 Customer Success Manager (Brisbane)
🏢 CherryPeople
📍 Brisbane