Sunnycare was founded on the belief that elderly individuals have made significant contributions to our community throughout their lives.Our mission is to work closely with clients and their families to enrich their lives—bringing sunshine and dignity to those who have given so much.
We provide tailored Home Care Packages that support independence while maintaining strong community connections.As a multicultural organisation, our diverse backgrounds enable us to understand and support the unique challenges older individuals may face, allowing us to better guide them on their home care journey.About the RoleWe are seeking a reliable and detail-oriented Home Care Administration Officer to support the delivery of high-quality home care services.This is an entry-level administrative role, supporting Care Coordinators and Case Managers with day-to-day operations, data entry, and general client service administration.LocationPrimarily supporting the Inala area and surrounding Vietnamese communities, with occasional travel to the Brisbane office for meetings and team activities.Key Responsibilities1.
Administration & Data SupportMaintain accurate client, staff, and service records in the systemAssist with data entry, document updates, and file managementSupport internal reporting and information trackingEnsure documentation is accurate and up to date in line with compliance requirements2.




Rostering & Scheduling SupportProvide administrative support with rostering and schedule updatesAssist with coordinating shifts and staff availabilityHelp monitor changes and notify relevant team membersSupport the team to maintain efficient scheduling processes3.
Client Service SupportAssist with organising client services and appointmentsRespond to general enquiries from clients and familiesMaintain clear communication with internal teamsSupport coordination of client services and internal team communicationSupport client activities and community engagement coordination4.
General Office AdministrationSupport general office administration, including phone and email enquiriesProvide administrative support to Care Coordinators and Case ManagersAssist with filing, documentation, and record keepingCheck and follow up on required documentationEscalate complex matters to senior staff when requiredAbout YouWe are looking for a proactive and organised team player who enjoys supporting others and working in a fast-paced environment.You will bring:Bilingual in Vietnamese and English (essential)Previous experience in administration, rostering, or customer serviceInterest in aged care or community services (highly regarded)Robust organisational and communication skillsAttention to detail and ability to multitaskBasic proficiency in Microsoft Office and CRM systemsValid driver's licence (preferred)National Police Check (or willingness to obtain)What We OfferClear career pathway to Care Coordinator and Case Manager rolesOngoing training and development opportunitiesSupportive and multicultural team environmentEmployee benefits (e.g. novated leasing, corporate discounts)
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📌 Home Care Administration Officer (Bilingual In Vietnamese & English) (Brisbane)
🏢 Sunnycare Group
📍 Brisbane